Human Resources Manager

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Job Description

Under supervision of the Chief PERCs/DHR, the Human Resources Manager is responsible for overseeing and managing a portfolio of Human Resources activities in the area of Social Benefits including medical entitlements in accordance with the UN Staff Regulations and Rules and UNICEF’s policies and procedures. This includes handling complaints from staff on the various services and issues under the portfolio, and managing escalated complex sick leave/disability cases. In addition, the Human Resources Manager is responsible for managing UNICEF’s medical insurance plan (MIP) for locally recruited staff, UNICEF’s medical evacuation programme and UNICEF’s insurance for non-staff – these includes developing and maintaining close cooperation with Third Party Administrator/s of insurance plans, Air Ambulance Service providers, UN Medical Services (DHMOSH), the UN Health & Life Insurance Section (HLIS), the UN Advisory Board on Compensation Claims (ABCC), the UNJSPF (Pension Fund), the Global Staff Association, UNICEF Global Shared Services Center (GSSC), and other entities.
Under the supervision of the Chief, PERCs/DHR and in cooperation with the heads of the other two pillars of PERC, the Human Resources Manager shall be responsible for the following functions:

Represent UNICEF in various fora relating to Social Benefits and medical entitlements, including where appropriate, the HLIC; UN interagency MIP/Regional Areas of Care (RAC) Committee; ABCC; the interagency Occupational Health and Safety Forum and ad hoc committees, as convened.
Manage the UNICEF Medical Insurance Plan (MIP) for locally-recruited staff, including:
Management of the MIP Policy and schedule of benefits, in consultation with other UN organizations, DHMOSH and the Third Party Administrators (TPAs);
Management of the MIP contract with the TPA, including, approval of hardship cases, convening of a yearly Stewardship meeting, contract extensions, handling complaints and regular reporting;
In collaboration with DHMOSH, Management of the RACs, including approval of ad-hoc RACs;
Consultation with the TPA, DHMOSH and other UN entities on plan design, benefit enhancements, systemic and operational matters.
Management of UNICEF’s ABCC cases, including guiding on an operational level Regional/Country Offices with the submission of ABCC cases, and liaising with the ABCC Secretariat and UN Medical (DHMOSH) on pending cases.
Management of UNICEF’s commercial contract with the external provider of medical evacuation services, as well as the provision of direct assistance to Regional/Country Offices with escalated medical evacuation cases in consultation with DHMOSH and the TPAs.
In collaboration with DHMOSH, support and guide Regional/Country Offices in managing complex long term sick leave cases for timely submission to the UN Pension Committee for a determination of a disability benefit.
Act as focal point for UNICEF staff members who are parents of children with special needs/disabilities in connection with the special education grant and special dependency (child) allowance and liaise with UN Medical (DHMOSH) on escalated cases.
In collaboration with the Policy pillar and GSSC, review and propose solutions on systemic and operational matters, including simplification of HR business processes, as well as update and develop HR policies and guidance and prepare submissions for various reporting mechanisms in the area of Social Benefits.

To qualify as an advocate for every child you will have…

Advanced university degree in Human Resources, Law, Business Administration, International Relations, Social Sciences, Psychology or related areas.
Eight (8) years of progressively responsible professional experience, including in Human Resources departments in UN common system organizations, including (oral and written) representation in (high-level) committees and working groups. A high degree of technical skills is required, including, understanding, and applying a regulatory framework and policies, contract management skills and professional maturity in assessing complex sensitive cases to find a solution in line with Organizational policies and duty of care principles.
Fluency in English is required. Proficiency in additional UN languages is an asset

Source: https://jobs.unicef.org/cw/en-us/job/569193

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Human Resources Manager

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