Human Resources Officer

Requisition ID: req38004

Job Title: Human Resources Officer

Sector: Human Resources

Employment Category: Regular

Employment Type: Full-Time

Open to Expatriates: No

Location: Amman, Jordan

Advertisement Deadline: October 28th,2023

Job Description

Background/IRC Summary:

The Syria crisis is often described as the worst humanitarian catastrophe since the end of the Cold War. Today, 13.4 million people in Syria – more than half of the country’s population – are in need of humanitarian assistance with needs increasingly being exacerbated by economic decline. Of these, 6.8 million are refugees and asylum-seekers who have fled the country. This is no short-term humanitarian episode. The devastating human consequences to huge numbers of people will endure for decades. The destruction of relationships, communities, livelihoods, homes and infrastructure will take years to repair.

IRC is offering a robust humanitarian response to the Syria crisis a rapidly expanding portfolio, supported by more than 1000+ staff in Syria Country Program. IRC is undertaking programs in Syria and the neighboring countries of Turkey, Iraq, Lebanon and Jordan in the fields of health, child protection, early childhood development, education, womens protection and empowerment, non-food items and food distribution, cash assistance, water and sanitation, protection and rule of law, and livelihood programming. Our work in these challenging settings gives rise to some of the most pressing issues facing contemporary humanitarian action, including questions of access, security, funding and coordination.

Job Overview/Summary:

The HR Officer is responsible for providing support to the various human resource functions of the Syria Country Program, which is based in Amman, in collaboration with the direct supervisor. The HR Officer will work closely with the HR team across all our locations. This includes maintaining HR records, following up on staff benefits, supporting the performance management system, targeted learning, and development initiatives, as well as other HR projects.

Responsibilities:

• Participate in periodic reviews of HR policies and procedures, recommending changes to the HR Manager.

• Maintain a comprehensive understanding of the IRC HR Handbook, support employee interpretations, and maintain compliance.

• Representation of the HR department and managing multiple Requests from HRD, HRM, Regional team and Amman based staff.
• Responsible for running the HRIS for all field staff, ensuring data accuracy and providing training to new users.
• Work together with the HR Coordinator in the implementation of IRCs Global HR Operating Policies and Procedures and ensure all HR activities are carried-out in adherence to these standards; Undertake necessary steps to align IRC HR functions with Jordan labor law
• Administration of all HR functions for national, International in IRCs offices, including but not limited to orientation, Staff contracts and contracts renewal administration, Changes in status, leave administration, staff exit management and following up with Compensation and benefits unit regarding benefits entitlements, health insurance for staff
• Support with International staff HR administration management including but not limited to assignment letters extensions and exit management, etc.
• Prepare and submit monthly and quarterly strategic HR metrics and analysis to inform Senior Management Team and Regional HR decision-making, lead on country program inputs to global HR scorecards and Gender Equality initiatives.
• Prepare and Review new hires contracts and make sure it is all correct, make sure all onboarding documents are complete and Ensure compliance to hiring policies and procedures, follow up the signatures for the contracts.
• handling the on-boarding and orientation process to welcome new and transferred employees ensuring that they have the tools and knowledge needed to perform their job properly and get engaged within the Organization.
• Overview and ensure that end-of-probation evaluations occur and that relevant forms are completed.
• Follow up with Admin team on work permit applications and tracking system and legal requirements for both national and international staff in consultation with HRM and legal advisor.
• Follow up on the performance management process, with guidance from HR Coordinator including but not limited to delivering trainings to staff, following up on submission and calibration sessions.
• Handle all related task regarding Volunteers including but not limited to recruiting, retaining, Extension, monthly payments and exit management and adherence to related policies
• Serve as a focal point in initiating a unified organizational structure and reflecting the change.
• Handling all operational tasks regarding Temporary Transfer assignments and Acting allowances for employees
• Maintain the HR data base (inclusive of the leave database, tracking of staff probationary periods, timesheets etc.). Regularly update the personnel records filing system ensuring that information is filed in an orderly and timely manner
• Support the regional staff care specialist in developing staff care action plans for the country program that elevate morale and support the social, physical, and psychological well-being of staff.
• Oversee HR-related administrative duties and ensure compliance with existing legal and governmental reporting requirements. Ensure all legal obligations are fulfilled.
• Support with employee relations with professional grace with the aim of empowering employees and supervisors to have the tools and resources necessary to resolve conflicts with mutual respect.
• Handle exit management procedure to ensure seamless and positive transition for departing employees and analyze turnover and exit interviews to make real-time, continuous improvement and handle any lay-offs or reductions in force in partnership with senior management and HR Coordinator carrying out due diligence in compliance, risk reduction techniques, communications, and staff care.
• Model and encourage active practice of the principles of the IRC Way Code of Conduct throughout the country program.
• Track and collect the timesheet for all staff on a timely manner.
• Maintain the HR data base (inclusive of the leave database, tracking of staff probationary periods, performance evaluation, timesheets etc.) and submit monthly and yearly reports where needed such as gender reports, year-end accruals, etc.
• Regularly update the personnel records filing system ensuring that information is filed in an orderly and timely manner.
• Prepare official letters using the IRC templates, service certificate, etc
• Deliver training on HR policies when required.
• Always maintain confidentiality of all sensitive HR information.

Qualifications

• At least 2-4 years of relevant professional experience in Human Resources Management
• Bachelors degree in relevant field required..
• Previous experience in an emergency or conflict-afflicted setting is required.

Demonstrated Skills and Competencies:

• A commitment to IRCs mission, vision, values and IRC Way Professional Code of Conduct.
• Credible written, presentation and verbal communication skills; ability to convey information effectively and solid experience providing training and staff development
• Validated sense of professional discretion, integrity, and ability to handle complex situations diplomatically and to effective resolution.
• Excellent management and interpersonal skills and a solid ability to promote harmonious/cohesive teamwork, in a cross-cultural context.
• Validated ability to plan long-term, organize priorities and work under administrative and programmatic pressures with detail orientation and professional patience.
• Highly collaborative and resourceful; ability to establish positive working relationships with senior level management and all other partners to maximize cooperation and productivity.
• Curiosity, a desire to continually learn and develop and a sense of humor is a must.
• Analytical ability in creating effective solutions to complex matters while adhering to labor laws and internal policies.

Language/Travel:

English & Arabic is required.

Travel: 15% to field sites upon need .

Key Working Relationships:

Position Reports to:HR Coordinator

Position directly supervises: NA

Indirect Reporting (If applicable):NA

Key Internal Contacts: All HR team members, Department Heads, Finance and Operation Staff; and all staff within Syria CP.

Key External Contacts:health insurance Company, Social Security, Ministry of Interior; Ministry of Labor. Lawyer in both hubs

Professional Standards: IRC staff must adhere to the values and principles outlined in IRC Way Global Standards for Professional Conduct. These are Integrity, Service, Accountability and Equality. In accordance with these values, IRC operates and carries out policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, AntiWorkplace Harassment, Respect at Work Fiscal Integrity, and Anti-Retaliation.

Returning National Candidates: We strongly encourage national or returning national candidates to apply for this position. If you are a citizen of the Country in which this position is based and are currently located outside of your home country and possess over two years of international work experience, the Middle East Region has introduced an attractive remuneration package. The package includes competitive compensation, return flight to post, shipping allowance, temporary housing and a relocation allowance. Certain restrictions may apply. IRC strives to attract, motivate and retain qualified national staff in our programs.

Accountability to Clients: IRC staff must adhere to the commitment of contributing to the sustainability and development of its (CR) Client Responsiveness Mechanisms, preserving the culture of prioritizing the needs of our clients and affected communities by systematically listening to their perspectives and using their feedback to make programmatic decisions and give them greater influence over program design and delivery.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Diversity and Inclusion: at IRC MENA, we are passionate about creating an inclusive workplace that promotes and values diversity. Organizations that are diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, nationality, and perspective are validated to be better organizations. More importantly, creating a safe workspace environment where everyone, from any background, can do their best is the right thing to do. So, bring your whole self to work.

IRC is committed to creating a diverse, inclusive, respectful and safe work environment where all persons are treated fairly, with dignity and respect. In keeping with our core values of Integrity, Service, Accountability and Equality, IRC strives to maintain a work environment built on mutual respect in which all individuals treat each other professionally, and free of bias, prejudice, and harassment. IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of IRC Persons in any work setting. All IRC staff, wherever they are located, are accountable for creating an environment free of discrimination, harassment, bullying, and retaliation.