OBJECTIVES OF THE PROGRAMME
The objective of the Division of Business Operations (BOS) is to support the work of WHO in the European Region through delivery of services within the areas of human resources, finance, contracting and procurement, legal advice, information & communications technology, printing, security, facilities management, fixed assets, conference support, travel and transport, safeguarding personnel and staff wellness and well-being. As an enabling function, the division enhances the productivity of the health technical programmes and country offices while at the same time overseeing accountability, transparency and compliance with WHO administrative rules and regulations. The BOS division strives to strengthen the capacity of WHO/Europe to react in an agile way to external and internal changes. The division projects are designed to increase productivity, ensure financial sustainability of the region’s structures, reinforce a client-oriented culture, strengthen country office capacities, and drive strategic initiatives to enhance staff motivation and well-being. The purpose of the HRT unit is to partner with the business adding value to the business process and work of EURO through the provision of tactical and operational advice to staff and managers on workforce planning; Policy & procedural guidance -Efficient and effective sourcing, recruitment & management of human resources; performance management compliance and advice to influence and promote a culture of continuous performance and ensure that mechanisms for a more inclusive, relevant and supportive performance culture.
DESCRIPTION OF DUTIES
The purpose of this position is to increase the proximity of HR services as a one-stop-shop for the EURO workforce for services related to HR Transactions, Administrative & operational queries on Benefits, Entitlements, Contract Management and Separations related transactions.
Key duties:
Under the overall guidance of the Team Lead, HR Organizational Design, Workforce Planning & Client Relations, the incumbent has the following responsibilities:
Client Relations: People Care Centre:
- Support the onboarding of staff, provide briefings related entitlements and ensure smooth induction of the workforce and timely implementation of associated actions.
- In accordance with established guidelines interpret HR policies and procedures to brief, guide and advise staff on a wide range of HR matters, taking into account established best HR practices, and the interest of the Organization.
- Oversee the induction for the workforce and provide face-to-face briefings on staff benefits and entitlements, employment conditions and benefits upon reporting for duty and throughout the life cycle.
- Serve as the focal point for staff and liaises closely with colleagues in the Global Service Center (GSC) on contractual and payroll matters for the EURO workforce.
- Facilitate international reassignments to and out of the region, providing briefings on processes and related entitlements to ensure smooth and timely implementation of associated actions.
- Provide guidance on Leave and Absence and Teleworking and support Leave Verification and Dependency Verification exercises.
- Support the annual Awards for Excellence Exercise.
- Maintain an overview of the local Clearance and Separation process for separating staff to ensure processes are initiated, appropriate approval are obtained and timely processing by HR GSC.
- Brief staff on separation processes and related entitlements to ensure smooth and timely implementation of associated actions.
- Provide learning and development programs related to HR actions, processes and benefits and entitlements.
- Support staff development and learning initiatives.
HR monitoring, compliance, reporting and initiation:
- Monitor to ensure timely initiation of actions and compliance with WHO rules and regulations, of contract extensions, probationary periods, conversion of appointments, retirements, acting arrangements, WIGIs and maximum duration of contracts.
- Monitor performance management compliance and liaise with managers to ensure timely completion of staff PMDS and performance evaluations of the workforce.
- Prepare regular HR reports and statistics as needed.
As part of the Client Relations team in the Enabling Hub in Istanbul, support the following HR planning activities for the European Region:
- In close consultation with the HRBPs, provides support to the biennium HR planning exercise by providing updated reports of the workforce and status of vacant positions and maintains these reports regularly updated.
- Perform all other related duties as assigned and backstops the HR Business Partner and other HR Business Associates when absent to ensure continued services.
REQUIRED QUALIFICATIONS
Education
Essential: University degree (Bachelor’s level) in business, human resources, social sciences or relevant field.
Experience
Essential:
- At least 2 years of human resources related and recruitment experience.
- Experience of working with HR and data management software.
Desirable:
International exposure working in human resources.
Skills
- Solid knowledge of staffing practices and data management software.
- Solid experience in recruitment and modern sourcing methods.
- Strong technical, analytical and organizational skills.
- Track record of strong business judgment, connecting human resources with business goals and objectives.
- Knowledge of sound human resources principles.
- Emotional intelligence; Ability to identify and manage one’s own emotions, as well as helping others to do the same.
WHO Competencies
Teamwork
Respecting and promoting individual and cultural differences
Communication
Producing results
Moving forward in a changing environment
Use of Language Skills
Essential: Expert knowledge of English.
Desirable:
Intermediate knowledge of French, Russian, Germa.
REMUNERATION
WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 50,377 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 2040 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.
ADDITIONAL INFORMATION
- This vacancy notice may be used to fill other similar positions at the same grade level
- Only candidates under serious consideration will be contacted.
- A written test and/or an asynchronous video assessment may be used as a form of screening.
- In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
- According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.
- Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
- Staff members in other duty stations are encouraged to apply.
- The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.
- Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to reasonableaccommodation@who.int
- An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
- WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
- Mobility is a condition of international professional employment with WHO and an underlying premise of the international civil service. Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
- WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.
- The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.
- Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.
- WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
- For WHO General Service staff who do not meet the minimum educational qualifications, please see e-Manual III.4.1, para 220.
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