Human Resources Officer

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Description

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The objective of the Division of Business Operations (BOS) is to support the work of WHO in the European Region through delivery of services within the areas of human resources, finance, contracting and procurement, legal advice, information & communications technology, printing, security, facilities management, fixed assets, conference support, travel and transport, safeguarding personnel and staff wellness and well-being. As an enabling function, the division enhances the productivity of the health technical programmes and country offices while at the same time overseeing accountability, transparency and compliance with WHO administrative rules and regulations. The BOS division strives to strengthen the capacity of WHO/Europe to react in an agile way to external and internal changes. The division projects are designed to increase productivity, ensure financial sustainability of the region’s structures, reinforce a client-oriented culture, strengthen country office capacities, and drive strategic initiatives to enhance staff motivation and well-being. The purpose of the HRT unit is to partner with the business adding value to the business process and work of EURO through the provision of tactical and operational advice to staff and managers on workforce planning; Policy & procedural guidance -Efficient and effective sourcing, recruitment & management of human resources; performance management compliance and advice to influence and promote a culture of continuous performance and ensure that mechanisms for a more inclusive, relevant and supportive performance culture.

DESCRIPTION OF DUTIES

• The purpose of this position is to increase the proximity of HR services as a one-stop-shop for the EURO workforce for services related to HR Transactions, Administrative & operational queries on Benefits, Entitlements, Contract Management and Separations related transactions.

Key duties:

Under the overall guidance of the Team Lead, HR Organizational Design, Workforce Planning & Client Relations, the incumbent has the following responsibilities:

Client Relations: People Care Centre:

• Support the onboarding of staff, provide briefings related entitlements and ensure smooth induction of the workforce and timely implementation of associated actions.
• In accordance with established guidelines interpret HR policies and procedures to brief, guide and advise staff on a wide range of HR matters, taking into account established best HR practices, and the interest of the Organization.
• Oversee the induction for the workforce and provide face-to-face briefings on staff benefits and entitlements, employment conditions and benefits upon reporting for duty and throughout the life cycle.
• Serve as the focal point for staff and liaises closely with colleagues in the Global Service Center (GSC) on contractual and payroll matters for the EURO workforce.
• Facilitate international reassignments to and out of the region, providing briefings on processes and related entitlements to ensure smooth and timely implementation of associated actions.
• Provide guidance on Leave and Absence and Teleworking and support Leave Verification and Dependency Verification exercises.
• Support the annual Awards for Excellence Exercise.
• Maintain an overview of the local Clearance and Separation process for separating staff to ensure processes are initiated, appropriate approval are obtained and timely processing by HR GSC.
• Brief staff on separation processes and related entitlements to ensure smooth and timely implementation of associated actions.
• Provide learning and development programs related to HR actions, processes and benefits and entitlements.
• Support staff development and learning initiatives.

HR monitoring, compliance, reporting and initiation:

• Monitor to ensure timely initiation of actions and compliance with WHO rules and regulations, of contract extensions, probationary periods, conversion of appointments, retirements, acting arrangements, WIGIs and maximum duration of contracts.
• Monitor performance management compliance and liaise with managers to ensure timely completion of staff PMDS and performance evaluations of the workforce.
• Prepare regular HR reports and statistics as needed.

As part of the Client Relations team in the Enabling Hub in Istanbul, support the following HR planning activities for the European Region:

• In close consultation with the HRBPs, provides support to the biennium HR planning exercise by providing updated reports of the workforce and status of vacant positions and maintains these reports regularly updated.
• Perform all other related duties as assigned and backstops the HR Business Partner and other HR Business Associates when absent to ensure continued services.

REQUIRED QUALIFICATIONS

Education

• Essential: University degree (Bachelor’s level) in business, human resources, social sciences or relevant field.

Experience

Essential:

• At least 2 years of human resources related and recruitment experience.
• Experience of working with HR and data management software.

Desirable:

• International exposure working in human resources.

Skills

• Solid knowledge of staffing practices and data management software.
• Solid experience in recruitment and modern sourcing methods. 
• Strong technical, analytical and organizational skills.
• Track record of strong business judgment, connecting human resources with business goals and objectives.
• Knowledge of sound human resources principles.
• Emotional intelligence; Ability to identify and manage one’s own emotions, as well as helping others to do the same.

Use of Language Skills

• Essential: Expert knowledge of English.

Desirable:

• Intermediate knowledge of French, Russian, Germa.

Source: https://careers.who.int/careersection/ex/jobdetail.ftl?job=2405331&tz=GMT%2B05%3A30&tzname=Asia%2FCalcutta

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