Human Resources Officer Analytics and Systems

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Description

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• Analyse HR data and respond to quantitative information requests received from Management, HR specialists and other internal clients as well as external bodies, including FAO Members and United Nations agencies.
• Drive quantitative analyses to support HR strategic, policy and operational decisions.
• Identify valuable data sources and automate data collection and visualization processes working across all core HR areas (including talent management, workforce planning, social security and HR Key Performance Indicators (KPIs)/metrics).
• Monitor, assess and validate consistency of HR data, ensuring that it is accurately and effectively retrieved and reported from various systems by improving the reporting process, reconciling the integrity of HR data; analysing and developing ad hoc queries to improve data integrity and quality assurance.
• Research, troubleshoot and resolve data anomalies and HR system issues. Work in close collaboration with data owners to improve data quality and resolve data issues at source.
• Coordinate and contribute to the creation, maintenance and support of a variety of moderate to complex reports and dashboards utilizing appropriate reporting and visualization tools.
• Analyse complex information to discover trends and patterns and communicate highlights and trends from data.
• Provide analytical support in monitoring performance which includes tracking of KPIs, developing tools to track performance against targets and providing regular performance reports.
• Work with HR and corporate stakeholders and subject matter experts to identify new business requirements/improvements for automation, define expected outcomes and relevant internal and external data sources.
• Serve as the HR focal point to maintain HR issues list including raising change requests on behalf of the Division and following to ensure prioritization and resolution of open issues. Act as HR focal point in upgrade exercises, for relevant corporate technology solutions.

• Participate in the implementation of HR projects including design, testing and validation of technology solutions throughout all relevant project phases. Support HR in the identification of best fit technology solutions.
• Conduct on-going research on HR technology and analytics best practices and innovations.
• Participate in the preparation of project proposals, implementation plans and presentations to management/project leads.
• In collaboration with team members, develop and deliver systems’ training (HR related dashboards and analysis) as well as prepare end-user manuals, as needed.
• Collaborate closely with other HR analytics and systems team members providing coaching, training and guidance to ensure appropriate development and enable high performance.

• Advanced university degree in human resources management, engineering, computer science, mathematics, business administration, data management/analytics or a related field.
• Five years of relevant experience in experience in conducting business analysis data analysis and preparing business requirements for system development, in performing testing and system deployment as well as designing business processes including experience in data management/analytics in a human resources setting.
• Working knowledge (proficient – level C) of English and limited knowledge (intermediate – level B) of another official FAO language (Arabic, Chinese, French, Russian or Spanish).

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