Job Summary:

You will coordinate and support the implementation of the Country Program HR strategy and operational plans, ensuring efficient and high-quality HR and operational services. Your role includes managing employee administration, recruitment, staff development, performance management, onboarding, travel coordination, and related operational support. You will ensure compliance with agency policies, donor requirements, and local legal regulations while supporting managers and staff to effectively achieve program goals.

Roles and Key Responsibilities:

• Support the Head of HR in managing HR programs and services.
• Coordinate HR processes to meet legal and best practice standards, providing advice and support to managers for effective staff management.
• Help coordinate and support HR processes, activities, and service delivery, to ensure compliance with the latest agency, donor, and local legal requirements, standards, and reflect best practices.
• Assess service needs and provide quality process services and advice to support managers in their daily staff management responsibilities.
• Collect and organize input on HR processes and policies, and participate in the review and update of various systems, manuals, guidelines, and tools.
• Support professional development needs assessment and help ensure the provision of precise development programs for CRS staff and partners.
• Maintain record keeping through personnel files and/or Oracle HCM that adheres to required CRS, donor, and local law regulations. As needed, provide support on analytical reports on HR-related data, metrics, and trends to support decision-making, workforce planning, and development.
• Facilitates travel logistics.
• Supports procurement, bookings, and inventory management to enable smooth program operations.

Knowledge, Skills, and Abilities:

• Strong relations management skills. Ability to relate to people at all levels internally and externally with a strategic approach to each relationship.
• Strong customer service ethic and abilities.
• Very good planning, coordinating, and organizing skills.
• Able to maintain confidential information.
• Proactive, resourceful, solutions-oriented, and results-oriented.
• Excellent communication and interpersonal skills.

Required Languages:

• Excellent verbal and written communication in English, with the ability to write reports. Verbal and written Arabic strongly preferred.

Travel – No travel is anticipated in this role.

Supervisory: None

Qualifications and Experience:

• Bachelor’s degree in Human Resource Management, Business Administration or equivalent qualification from an accredited Institution.
• Certified HR professional with active membership in a recognized HR body (minimum: IHRM membership)
• Minimum of three years’ work experience in HR, preferably with an International or local NGO and good knowledge of HR best practices and standards.
• Experience with and knowledge of employment laws, regulations, policies, principles, concepts, and practices.
• Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, and HRIS.

Key Working Relationships:

Internal: Head of Operations, all CRS Sudan staff, regional HR Advisors

External: Legal Advisors, government bodies

Agency Competencies (for all CRS Staff):

Agency competencies clarify expected behaviors and attitudes for all staff. When demonstrated, they create

an engaging workplace, help staff achieve their best, and help CRS achieve agency goals. These are rooted in

the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her

responsibilities and achieve the desired results.

• Personal Accountability – Consistently takes responsibility for one’s own actions.

• Acts with Integrity – Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.

• Builds and Maintains Trust – Shows consistency between words and actions.

• Collaborates with Others – Works effectively in intercultural and diverse teams.

• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.

• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhances team and agency performance.

• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.