Human Resources Officer (Staff Wellbeing and Programme Support)

IMPORTANT NOTICE: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device
The length of appointment for internal FAO candidates will be established in accordance with applicable policies pertaining to the extension of appointments.

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• FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture
• Qualified female applicants, qualified nationals of non-and under-represented Members and persons with disabilities are encouraged to apply
• Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO’s values
• FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination　　
• All selected candidates will undergo rigorous reference and background checks
• All applications will be treated with the strictest confidentiality
• FAO staff are subject to the authority of the Director-General, who may assign them to any of the activities or offices of the Organization.

The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for better production, better nutrition, a better environment, and a better life, leaving no one behind.

Organizational Setting
FAO’s Human Resources Division (CSH) provides HR strategies, policies, tools, guidance and oversight to FAO Offices worldwide to ensure that the Organization attracts, develops and retains a diverse, skilled and highly motivated workforce, delivering on the mandate of the Organization. Over the next years, the Human Resources Division will focus on developing and implementing a people centered strategy, and positioning HR as a strategic partner contributing to the achievement of the mandate of FAO.
The Human Resources Division is composed of two main clusters, namely (i) the Integrated Talent Management, providing advice and managing position management, recruitment, mobility, staff development and training, performance management and social security; and (ii) the HR Strategy and Policy providing HR strategic guidance, policy and oversight.
The Social Security Branch (CSHS) of the HR Division coordinates and provides advice and information on pension, social security and insurance schemes and provisions for FAO. It administers the United Nations Joint Staff Pension Fund (UNJSPF) on behalf of FAO current and former staff members, investigates requests for recognition of accidents/illnesses as Service-Incurred, administers related compensation benefits and manages medical and other insurance plans offered to FAO staff, consultants and other non-staff and retirees.
The Human Resources Officer (Staff Wellbeing and Programme Support) will play a critical role in the implementation of the next iteration of FAO’s commitment as part of the joint UN system workplace mental health and wellbeing strategy, creating an enabling healthy working environment for all FAO staff members to thrive. The incumbent monitors the day-to-day implementation of HR initiatives contributing to the organizational mental health and wellbeing of its staff members under the supervision of the Senior Human Resources Officer and in close coordination with relevant offices in accordance with FAO specific policy and guidelines.
The UN system workplace mental health and wellbeing strategy aims to increase the effectiveness of the UN system by optimizing the psychological health of UN staff. The strategy is for all personnel, across diverse roles, contexts, and environments, from field missions to headquarters. The strategy aims to promote a psychologically healthy and safe workplace that fosters positive culture and enhances staff wellbeing, prevents stigma and discrimination, and contributes to a productive and harmonious working environment. A variety of organization-specific and inter-agency efforts have been made to address psychosocial wellbeing and mental health in the United Nations workplace. FAO, as a UN system specialized agency, continues its efforts to implement the strategy and design its organizational priorities based on the programme of work and the needs of its employees.

The post is located under the (i) cluster in the Social Security Branch (CSHS) in the HR Division at FAO headquarters in Rome, Italy.

Reporting Lines
The Human Resources Officer (Staff Wellbeing and Programme Support) reports to the Senior Human Resources Officer supervising the Social Security Branch, CSHS.

Technical Focus
Monitoring, review and coordination of the staff wellbeing HR-related initiatives and programme to ensure the cross-cutting programmes are implemented related to the HR policies, procedures, social security benefits and mental health strategy as applicable to FAO workforce. Contribution to HR wellbeing initiatives and productivity enhancement, conducting research and analysis, coordinating emergency response and support, serving as an HR wellbeing focal point, managing communication and outreach efforts, engaging stakeholders and mobilizing resources.

Key Results
The provision of human resource services to management and staff.

Key Functions
• Plans and delivers services in designated human resource field(s).
• Consults with ‘designated business partners’ on specific HR requests, issues and problems and provides advice, policy interpretations and options on how to proceed.
• Analyses and researches requirements, information, data, statistics and/or trends for the preparation of plans, strategies, reports, policies and/or other products.
• Reviews ongoing service delivery, related policies, procedures, systems to recommend changes, develop proposals and coordinate updates/revisions.
• Collaborates in the development of information/training materials and products to increase understanding of HR services and policies, promote capacity development and facilitate change across the Organization.
• Researches and provides information to management and staff to resolve problems and/or reach agreement on various issues.
• Leads short-term work groups and participates on Organization-wide committees and working groups.

Specific Functions
• Supports monitoring and coordination of the day-to-day activities of the HR wellbeing initiatives and contributes to the programmes to improve productivity, efficiency and quality of service delivery and contributes to the implementation of new or modified policies, developments, projects and workflows.
• Conducts research into emerging trends, issues and best practices related to HR staff wellbeing initiatives, cross-cutting social security benefit and entitlement matters within and outside of the UN common system.
• Reviews and updates FAO’s administrative framework related to social security and wellbeing and coordinates HR related functions to support the implementation of organizational staff wellbeing policies.
• Supports the implementation of the FAO Human Resources Personnel Support Plan during emergencies and crises, establishes the Family Focal Points (FFPs) network in FAO Regional and Decentralized Offices, facilitates to capacity building of FFPs and coordinates the duty of care for critical incident responses from the Human Resources Division.
• Provides practical and technical support for the implementation processes related to human resources social security and staff wellbeing at FAO, including collaboration with partners within the UN common system or external service providers.
• Supports annual FAO wellbeing events at headquarters in collaboration with the Health Services and co-leads any outreach wellbeing events in FAO Regional and Country Offices.
• Analyses and assesses escalated complaints pertaining to social security benefit claims with service providers in accordance with the internal administrative framework.
• Supports FAO’s initiatives derived from inter-agency platforms and working groups.
• Acts as HR focal point for the employee wellbeing related working group or committee and liaises with various stakeholders on system and business process improvement.
• Provides analytical support to various committees and corporate initiatives on issues related to staff wellbeing.
• Supports various HR teams in implementing the mental health and wellbeing strategy.
• Monitors processes, conducts periodic external evaluations and contributes to the development of new tools and learning resources.
• Supports the oversight of projects, including communication and knowledge sharing initiatives (such as newsletters, social media presence, digital content development, case study development, etc.).
• Supports outreach initiatives communication and awareness of social security -related tasks functions across the Organization and in collaboration with other internal stakeholders or UN agencies.
• Supports the Senior HR Officer in engaging the necessary leadership support, champions and partners to maintain momentum for successful HR initiatives regarding the implementation of the employee wellbeing strategy; this includes securing the necessary resources to address any constraints encountered during the programme implementation.
• Performs other duties as required.

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CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements
• Advanced university degree in business administration, human resources management, law and finance or other related fields.
• Five years of relevant experience in administration, legal or human resources management, including relevant experience in one or more of the following areas: staff wellbeing, programme management, HR entitlement and benefits, HR communication and outreach, medical insurance or HR social security related matters.
• Working knowledge (proficient – level C) of English and limited knowledge (intermediate – level B) of another official FAO language (Arabic, Chinese, French, Russian or Spanish).

Competencies
• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement

Technical/Functional Skills
• Work experience in more than one location or area of work, and particularly in field positions is desirable.
• Extent and relevance of experience in staff wellbeing, programme management, HR entitlement and benefits, HR communication and outreach, medical insurance or HR social security related matters.
• Extent and relevance of experience in the application of programme management at the international level is desirable.
• Extent and relevance of experience in project management of system change/improvement programs is desirable.
• Extent and relevance of experience in drafting clearly and concisely reports and policy papers.

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FAO staff are expected to adhere to FAO Values of Commitment to FAO, Respect for All and Integrity and Transparency.

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• Extension of fixed term appointments is based on certification of performance and availability of funds
• FAO reserves the right not to make an appointment.
• Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

CONDITIONS OF SERVICE

• To apply, visit the recruitment website at Jobs at FAO and complete your online profile. We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, and language skills
• Candidates are requested to attach a letter of motivation to the online profile
• Once your profile is completed, please apply, and submit your application
• Please note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http://www.whed.net/
• Candidates may be requested to provide performance assessments and authorization to conduct verification checks of past and present work, character, education, military and police records to ascertain any and all information which may be pertinent to the employment qualifications
• Incomplete applications will not be considered
• Personal information provided on your application may be shared within FAO and with other companies acting on FAO’s behalf to provide employment support services such as pre-screening of applications, assessment tests, background checks and other related services. You will be asked to provide your consent before submitting your application. You may withdraw consent at any time, by withdrawing your application, in such case FAO will no longer be able to consider your application
• Only applications received through the FAO recruitment portal will be considered
• Your application will be screened based on the information provided in your online profile
• We encourage applicants to submit the application well before the deadline date.

If you need help or have queries, please create a one-time registration with FAO’s client support team for further assistance: https://fao.service-now.com/csp

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