Human Resources- Service Level Agreement

Proposed Type of Engagement: Service Level Agreement

Proposed Assignment Period: 3 Months

Location : Kenya

Request for Proposal Deadline: 25th March 2024

1.0 Background

Founded in 2002, LVCT Health is an established Kenyan NGO and a three times recipient of the employee of the year award – inclusiveness and diversity – that is renowned for the implementation of health programs at scale in Kenya and beyond. Through our vision of Empowered, Heathy and Resilient Communities, and mission to impact communities by facilitating universal access to equitable integrated health services, we remain a leader in designing and implementing innovative HIV prevention and treatment approaches, sexual and reproductive health and gender-based violence programs. We work with governments and other stakeholders at national and county levels to respond to the health needs of the vulnerable and most marginalized members of the society.

Over the years, we have continued to offer comprehensive HIV, Sexual and Reproductive Health & Gender Based Violence (SGBV) programming at facility and community level, supported by research, health systems strengthening and policy influencing through innovative, integrated, comprehensive and high impact services and programmes. We serve populations that are living with or are at highest risk of HIV due to their vulnerability or HIV risk behaviour and seek to contribute to national and global goals of reducing new HIV infections, HIV related mortality and morbidity. Our theory of change, provides a succinct overview of what we do and the impact we aim to achieve.

Headquartered in Nairobi, we have presence in 34 out of the 47 counties in Kenya, with regional coordinating offices in Homa Bay, Juja and Mombasa.

A Board of Directors oversees the governance of LVCT Health. Beyond 20 years, our focus is beyond HIV/AIDs, beyond borders and towards sustainability; our strategic choices being:

1. Health services delivery support
2. Policy and systems strengthening
3. Monitoring, Evaluation, Research and Learning
4. Institutional well being

2.0. Scope of the Assignment

We are seeking services of a competent consultant to carry out the following assignment:

1. Undertake a comprehensive organizational climate survey
2. From emerging issues, propose a model for LVCT Health to address the issues in driving employee engagement
3. Facilitate a job analysis and evaluation process to establish relative worth of jobs across projects within the organization and in line with the approved organizational structure, and use the outcome of the process to update the current job grading structure
4. Undertake a salary and benefits survey and use the outcome of the survey to develop an equitable and competitive salary and benefits structure for the organization. Based on this, provide recommendations for necessary adjustments to the current salary scales and other conditions of service, as a staff retention strategy
5. Support the development and roll out of an effective performance management system, and relate this to the reward system

3.0 Assignment Context

1. The organization has grown over the past few years in different aspects to include growth in partnerships (with most projects being implemented within consortiums with LVCT as the prime) and in staff head count. The organizational structure has changed to support the delivery of the new strategy.
2. With the growth comes complexity in working and reporting. There is disparity of organizational structures across projects, which requires re-alignment.
3. Existing jobs have rapidly evolved, and new role demands have come up, requiring need to re-define and re-align jobs, within the redesigned structural framework.
4. Within the current organizational and project structures, there are over 190 job titles. These are not necessarily distinct jobs. The job analysis should support the identification of distinct jobs and align job titles.
5. With the new jobs/roles coming up, and existing jobs changing in scope (and considering the last job analysis and evaluation was undertaken quite a while back), there’s demand to conduct a job analysis and job evaluation, and review the existing job grading structure. It is expected that the job analysis will allow us to streamline and/or realign reporting relationships across projects.
6. Our current salary and benefits structure is based on a survey which was carried out a number of years ago, with annual application of a COLA. There remains a need to ascertain our current positioning vs. our desired positioning relative to the market; and come up with a redesigned market competitive salary and benefits structure, which is aligned to the new job grading structure.
7. There is a mix in terms of staff length of stay in the organization across the projects.

4.0 Approaches to the Assignment

As regards to the approach to the assignment, the consultant is free to employ an approach which he/she considers to work best to achieve the objectives. However, the consultant is expected to take into account the following elements:

• Work closely with the HR Team Lead and a committee which shall be selected, as the principal counterparts on this exercise.
• Hold discussion with a wide range of stakeholders as may be necessary.

5.0. Inputs

LVCT Health will provide key documents that will be identified for literature review, and facilitate logistics during any workshop, identify venue and take care of related workshop costs if a workshop is required.

6.0. Qualification of the Consultant

The consultant to be involved in this assignment is expected to possess a wide knowledge and work experience in HR strategic alignment and implementation. They need to have clear understanding of the NGO sector in Kenya and the region and in specific have understanding of PEPFAR funded projects. They need to display tangible experience of having done this and delivered in similar tasks and projects within an organization running multiple projects.

7.0. Confidentiality Statement

All data and information received from LVCT Health in the execution of this assignment will be treated with the greatest confidentially.

The consultant, its agents and associates will not disseminate or share any

information related to this assignment to any other party outside LVCT Health.

8.0. Assignment Administration

The consultant will be working closely with the HR team lead and with regular updates to the Executive Director.

9.0. Assignment Duration

The consultant will be working closely with the HR team lead and with regular updates to the Executive Director. The assignment shall be carried out within an estimated period of 3 months with the expected commencement date on 1st May 2024