Humanitarian Settlement Program Case Manager – Newcastle

About Us

SSI is a national not-for-profit organisation providing dedicated human and social services to a diverse Australia. With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities,

SSI supports individuals, children, families and communities via a range of vital human services from settlement support of newcomers and refugees through to programs in employment and education and health wellbeing and social supports for all Australians, new and old.

About the Team

The HSP team provide holistic case management service under Humanitarian Settlement Program (HSP) to newly arrived refugees and humanitarian entrants (Clients), including those with complex needs requiring specialised and intensive services, to build the skills and knowledge for social and economic well-being.

HSP aims to build the skills and knowledge for social and economic well-being of clients. It delivers Settlement Services to Clients through a tailored, needs-based case management approach. The relationship with the Case Manager is the foundation on which the HSP case management process is based, working in partnership with Clients and other service provider personnel, case workers and professionals involved in supporting the Client.

About You

You will work to deliver HSP settlement services to clients as per SSI policy and guidelines. HSP Clients will be classified into a Tier according to their level of need and the complexity of their circumstances. Majority of HSP clients are expected to be classified under Tier 1 and Tier 2 and will receive the standard HSP services. This is an excellent opportunity to join a collaborative and highly – regarded team with significant opportunity to be a key contributor in implementing SSI’s HSP Plans.

Responsibilities:

• Delivery of HSP Settlement Services to Clients as per SSI policy and procedures and HSP Guidelines.
• Review and update pre-arrival needs assessment (including Proposer needs assessment, where available) conducted through SSI’s initial assessment process based on updates/additional information from HSP System and Proposers or links (if identified in the Case).
• Implement CMP via service delivery methods including working in partnership with the Client, other SSI staff and programs (eg. support workers, housing officers, bilingual guides, volunteers, and other staff from RESP, Ignite, AbilityLinks, etc programs) and other Service Provider personnel (such as jobActive, AMEP provider(s), NSW Refugee Health Services, GPs) and professionals to achieve Settlement Outcomes.
• Maintain regular contact with clients to track Client progress against the CMP, record achievements and/or completion and reassess Client needs and goals and amend the CMP accordingly and (iv) seek Client feedback about their experiences.
• Development of networks and ongoing liaison with key stakeholders to meet client needs.

Essential Criteria

• Diploma of Community Services (Case Management); or Bachelor of Applied Sciences (Community Services).
• Demonstrated experience of case management supporting newly arrived refugees and humanitarian entrants during their initial settlement in Australia.
• Ability to build rapport and trust with client group.
• Ability to work under pressure – Maintaining stable performance under pressure and/or opposition (such as time pressure or job ambiguity).
• Time management skills (being able to coordinate daily, weekly and monthly activities).
• Ability to manage relationships with internal and external stakeholders.
• Knowledge and understanding of refugee settlement process.
• High level of written and verbal English skills.

Please ask us for a copy of the PD for the full responsibilities.

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs.
• Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers.

All successful candidates will be required to undergo pre-employment checks including reference checks, WWCC, a Criminal History Check and NDIS Screening check (if applicable) as a reasonable condition of employment.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.

Applications will close as soon as a suitable candidate is secured, therefore, do not delay in submitting your application.

Should you require further information about the role please contact [email protected] using the subject line: Humanitarian Settlement Program Case Manager – Newcastle enquiry via EthicalJobs.

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

Our commitment to Diversity:

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability. We accept and consider all your experience including from overseas and volunteering opportunities.

Our commitment to flexible working:

SSI is committed to ensuring that we reflect the NSW community that we serve. We support an inclusive workplace where staff have access to opportunities, enabling our team members to drive innovation and delivery of high-quality services. We are open to discussing flexible working arrangements and encourage our people to explore new ways of working – including part-time, job-share or working from different locations. Everyone can ask about it.

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can also assist in; providing alternative formats to apply, making adjustments to the recruitment process and offering information about workplace adjustments and support networks. Should you require adjustments please email us at [email protected] using the subject line: Humanitarian Settlement Program Case Manager – Newcastle enquiry via EthicalJobs or call Theresa on 0468 836 759.