IBIS Queens Quarter – Guest Service Agent

Job title:

IBIS Queens Quarter – Guest Service Agent

Company

Andras Hotels

Job description

IBIS Queens Quarter – Guest Service AgentAbout UsAndras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company.What is the job?Within this customer facing role you will be a key player in enhancing the guests experience and driving brand loyalty. This is a hands-on role managing the guest’s expectations from check in to check out and playing a crucial part in the day-to-day running of food operations. You may at times assist other departments to ensure an excellent service is provided to our guests.Hours:40 hours per weekPay:Up to £12.70 per hour, depending on ageWhat we offerDiscounted hotel rates at 6000 hotels worldwideHealth Care Cash PlanIncreased annual leave with serviceRecruit a Friend SchemeEmployee of the Month AwardStaff meals while on dutyDiscounted rate at Bodyscape Health Club based at Crowne PlazaAndras Academy – Training & Development Programmes & progression opportunities within the Andras Hotels GroupHotel Incentive scheme.About the roleYour day to dayFront OfficeAchieve individual and departmental objectivesRegister guest reservations via email, phone and face to face and welcome guests warmly and professionally, taking care of them from their arrival through to departureRecognising Loyalty Club Members and returning guest.Check in/check out guests according to procedure, issue room keys, provide information on hotel services and room location.Answer the telephone in a prompt and courteous manner.Up- sell rooms and additional services to maximise hotel revenueEnsure prompt resolution of customer issues, requests and enquiresCommunicate any outstanding guest requests or issues to management that may require additional monitoring or follow upAccurately process cash and credit card transactions using established proceduresBe full conversant and comply with the Health and Safety procedures of the hotel.Immediately report any Health and Safety incidents, security breaches, concerns or suspicious behaviour to the supervisor or manager on dutyWork as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and serviceImplements Brand Projects and identifies features such as the hotel loyalty scheme, bringing the Brand concept to life on a day-to-day basisGood local knowledge enabling you to provide information to guests of local tours, attractions etc.Food and BeverageAchieve individual and departmental objectivesServe food and beverages to the standards set out by the hotel at all times.Follow the food and beverage sequence of service set out by the hotel at all times.Prepare food, including our 24/7 menu options to the highest standardsComply to the highest standards of cleanliness, safety and hygiene regulations at all timesClear and refresh lobby and restaurant tables (and conference room if relevant)Upsell food and drink items including any daily specialsResponsible for the cleanliness of all equipment used to serve guestsDemonstrate service attributes in accordance with industry expectations and company standards including attentiveness, anticipation, accuracy and maintaining high levels of knowledge about the products and services offered by the hotel.Participate in any training sessions, briefings and meetings as and when requested.Adopt the hotel brand behaviours.How do I deliver this?“Heartist Transforming” – Offering guests a different experience, creating emotion, forging lasting relationships built on courtesies, moments and memories, also means allowing spontaneity, encouraging initiative and letting every employee express their personality.AccorHotels sees a “Heartist” in each employee – a master of the art of hospitality who serves others from the heart, with curiosity and inventiveness and therefore always strive to:

• Make guests feel welcome

• Make guests feel heart-warmed

• Make guests feel incredible

• Make guests feel like they belong.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.About the companyWe are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city’s largest hotel group approaching 1000 bedrooms in the city.Required Criteria

• Experience within a customer service role
• Basic level of IT proficiency
• Ability to work in a fast-paced environment requiring flexible working and a genuine willingness to help guests and colleagues in the Hotel.

Desired Criteria

• Experience within the Hospitality Industry

Skills you’ll need

Expected salary

£12.7 per hour

Location

Belfast

Job date

Fri, 11 Apr 2025 01:22:07 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (tendersglobal.net) you saw this job posting.