ICT Analyst

Position Purpose

• Under the guidance and direct supervision of the operations manager, the ICT Analyst manages ICT services, develops, and implements ICT management systems, provides information management tools and technology infrastructure. The ICT Analyst is responsible for review of and advice on the use of new technologies to enhance connectivity and business continuity. The ICT Analyst promotes a client- oriented approach.
• The ICT Analyst heads the ICT help desk team which supports UN Common Premises and supervises outsourced staff in the team. The ICT Analyst works in close collaboration with the Country Office programme and operations teams, the UNCT and others to resolve complex ICT related issues; he/she liaises with the peers and experts in other Country Officers, Regional Hubs and HQs personnel.

Duties and Responsibilities

Ensure implementation of ICT strategies as well as introduction and implementation of new technologies.

• Ensure full compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment. Provide leadership of the ICT team for effective and client-oriented services.
• Analyze the requirement for and elaborate internal policies and procedures on the use of ICT.  Initiate CO ICT business process mapping and elaboration/establishment of internal Standard Operating Procedures (SOPs) in ICT management; and control the workflows in the ICT team. Participate in office business process re-engineering activities and ensure that business needs drive IT solutions related to corporate resource management.
• Conduct market research and analysis and introduce new technologies for country office system updating and improvement.
• Provide advice on and assistance in procurement of new ICT equipment for the CO and projects; and provide technical specifications and information on best options in both local and international markets. Review quotations and bids. 
• Participate in and provide expert advice and services for the whole duration of ICT procurement/ tenders related to software development, hardware building on data centers, and complex network settings for partners.
• Develop and update the ICT annual plan and road map. Develop and update the business continuity and disaster recovery plans, and ICT infrastructure and training plans. Follow up on their implementation.
• Provide support to the use of Enterprise Resource Planning (ERP) functionality for improved business results and improved client services.
• Develop and implement CO information and documentation management system in accordance with UNDP policy and the CO needs.

Manage CO hardware and software packages. 

• Ensure CO hardware and software platforms meet the UNDP corporate standards and needs of key CO business processes.
• Provide advice on maintenance of equipment and acquisition of hardware supplies.
• Prepare strategies for the upgrades and replacement of the existing office hardware and software infrastructure.
• Supervise the implementation of corporate UNDP systems.
• Supervise replacement of specific hardware components.
• Supervise and advise on procurement or development of specific software systems.

Manage engagement with CO Operations and Programme teams to ensure their automation and digitalization needs are met. 

• Develop new software or else digital solutions and oversee development of the new software packages (in-house or on the market), as required, for high impact results (e.g., office management system, electronic registry, intranet, etc).
• Develop new automation tools using UNDP corporately developed platforms.
• Develop Terms of Reference (TOR) for software products, and provide monitoring and evaluation support to Programme teams, when required.
• Provide in-house development of tools for programme and operations when needed.
• Identify opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (e.g., office management systems, donor profile software, knowledge management systems).
• Provide technical advice on web applications, development, management, hosting, publication, and maintenance.
• Support CO efforts on digital transformation.

Ensure efficient network administration. 

• Monitor computing resources to provide a stable and responsive environment.
• Review reports on the network performance and issues and take corrective actions.
• Operate network utility procedures, define network users and security attributes, establish directories, menus and drive-mappings, configure network printers and provide user access.
• Ensure UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks.
• Monitor cloud-based backup and restoration procedures and compliance for both server and local drives.
• Ensure timely upgrade of LAN infrastructure and Internet connectivity to meet UNDP requirements.
• Provide technical advice on network administration to other agencies as required.
• Regularly review parameters of information for the network clients and electronic mail.
• Trouble-shoot and monitor network problems.
• Prepare cost recovery methodology and calculations in order to provide transparent, timely and precise cost recovery of ICT services.   Monitor the preparation of cost recovery bills.

Ensure facilitation of knowledge building and knowledge sharing in the CO.

• Identify and promote different systems and applications for optimal content management, knowledge management and sharing, and information provision.
• Organize training for the operations/projects staff on ICT issues.
• Synthesize lessons learned and best practices directly linked to ICT management.
• Provide sound contributions to knowledge networks and communities of practice.
• Support UNCT and else inter-agency efforts, including in implementation of the Business Operations Strategy.

Required Skills and Experience

Education:

• Up to two years (with a master’s degree) and two years (with a BA degree) of relevant experience that includes development and implementation of ICT strategies; web design and development of web-based office applications; providing technical support for Cloud ERP environments; management and supervision of ICT services and teams; working with hardware and software platforms, and telecommunications facilities; and applying advanced knowledge of database applications, web-based and cloud infrastructure management systems.
• Advanced university degree (master’s degree or equivalent) in Information Systems, Information Management, Computer Science, Software Development or related field is required.  Certifications in CCNP, MSCA, MSCE or MCP are an asset.

Experience:

• Experience working with user-centered designs and conducting user research and testing is required.
• Programme experience focusing on developing digital solutions is a strong advantage.
• Experience in people management is an asset

Language Requirements

• Fluency in oral and written English is required.
• Fluency in Persian (Farsi) is required for local staff.
• Knowledge of another UN language is desirable.

Source: https://estm.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions/job/19309