• Compliance with corporate information management and technology standards, guidelines and procedures for the Programme/Project technology environment.

Ensures effective functioning of the Programme/Project hardware and software packages, including those at SR partner organizations focusing on the achievement of the following results:

• Effective functioning (installation, operation and maintenance) of all office hardware equipment and acquisition of hardware supplies.
• Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
• Installation of commercial and in-house developed software and related upgrades, anti-virus programs on a timely basis.
• Ensure implementation and effective functioning of 1C instances with continuous support to partner organisations, providing an oversight and technical assistance to Project Sub-Recipients.
• Configuration, setup, maintenance, and troubleshooting of network equipment – firewalls, switches, access points.

Ensures efficient networks administration, focusing on achievement of the following results:

• Monitoring of the network connection on a daily basis to ensure a stable and responsive network environment.
• Troubleshooting and monitoring of network problems.

Ensure that the Programme/Project desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks.

• Desktop user support.
• Maintenance of up-to-date parameters of information for the network users and electronic mail.
• Implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-site storage of backups.
• Maintenance of measures in place for business continuity and disaster recover processes and procedures including backup and restoration of both server and local storage facilities.
• Provision of support to MIS Data Base functioning including necessary technical assistance to Project Sub-Recipients.
• Provision of support to the digital tracking of HIV/TB cases.

Networks administration support to other Programmes/Projects as required.

Provides administrative support, focusing on achievement of the following results:

• Provision of advice on and assistance in procurement of new ICT equipment for the Programme/Project and projects, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids.
• Maintenance of an up-to-date inventory of the software and hardware, including ensuring of assets management of Sub-Recipients of the Global Fund (inventory/disposal/transfers of assets supplied by UNDP within the SR-agreements and in line with the travel requirements) with preparation of related reports.
• Maintenance of the ICT inventory and stock of supplies and spare parts in cooperation with the Administrative/Finance Assistant.
• Provision of ICT support to project staff and partner organizations at the key events.

Ensures facilitation of knowledge building and knowledge sharing in the Programme/Project, in ICT/LAN areas:

• Identify and promote different systems and applications for optimal content management, knowledge management and sharing, and information provision.
• Organize training for the operations/projects staff on ICT issues.
• Synthesize lessons learned and best practices directly linked to ICT management.
• Provide sound contributions to knowledge networks and communities of practice.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

•  Achieve Results:LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work  by deadline.
• Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes  improvements.
• Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback.
• Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible.
• Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident.
• Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships.
• Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination.

 Cross-Functional and Technical Competencies:

• Monitoring:
  • Ability to provide managers and key stakeholders with regular feedback on the consistency or discrepancy between planned and actual activities and programme performance and results.
• Customer Satisfaction/Client Management:
  • Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs.
  • Provide inputs to the development of customer service strategy.
  • Look for ways to add value beyond clients’ immediate requests.
  • Ability to anticipate client’s upcoming needs and concerns.
• User Experience and Business Analyst:
  • Capacity to translate efficiently users needs into IT requirements around human-centered design.
• Effective Decision Making:
  • Ability to take decisions in a timely and efficient manner in line with one’s authority, area of expertise and resources.
• Communication:
  • Ability to communicate in a clear, concise, and unambiguous manner both through written and verbal communication; to tailor messages and choose сommunication methods depending on the audience.
  • Ability to manage communications internally and externally, through media, social media and other appropriate channels.
• IT Customer Support:
  • Ability to support customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience.

Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable.

• Operations Management:
  • Ability to effectively plan, organize, and oversee the Organization’s business processes in order to convert its assets into the best results in the most efficient manner.
  • Knowledge of relevant concepts and mechanisms.