ICT Assistant

Under the guidance and direct supervision of the ICT Specialist, the ICT Assistant provides ICT services, support the management of ICT systems, provides daily tier 1 technical support to users of information management tools and technology infrastructure. The ICT Assistant promotes a client-oriented approach.

The ICT Assistant works in close collaboration with the Directorate, GSSC and non-GSSC teams, and UNDP HQ staff for resolving ICT-related issues, collaborates with other ICT Staff.

Duties and Responsibilities:

Supports implementation of ICT management systems and strategies, focusing on achievement of the following results:

• Compliance with corporate information management and technology standards, guidelines and procedures for the GSSC technology environment.
• Support to the use of Atlas (UNDP’s implementation of ERP) functionality for improved business results and improved client services.
• Provision of inputs to the GSSC administrative business processes mapping and implementation of the internal standard operating procedures (SOPs).
• Provision of inputs to preparation of results-oriented workplans.

Ensures effective functioning of the GSSC hardware and software packages, focusing on the achievement of the following results:

• Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
• Assistance in the installation of commercial and in-house developed software and related upgrades
• Assistance in upgrading patch and anti-virus programs on a timely basis.
• Monitoring of file server traffic, usage and performance on a frequent and regular basis.
• Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention.

Supports networks administration, focusing on achievement of the following results:

• Assistance in trouble-shooting and monitoring of network problems.
• Response to user needs and questions regarding network access.
• Assistance in backup and restoration procedures for local drives. Maintenance of backup logs. Assistance to organization of off-site storage of backups.

Provides administrative support, focusing on achievement of the following results:

• Maintenance of an up-to-date inventory of software and hardware.
• Maintenance of a library of ICT related reference materials.
• Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.
• Maintenance of the filing system ensuring safekeeping of confidential materials.
• Extraction of data from various sources.
• Research and retrieval of l data from internal and external sources; preparation of statistical charts, tables and reports as required.
• Provision of ICT support to key events.

Ensures facilitation of knowledge building and knowledge sharing in the GSSC, focusing on achievement of the following results:

• Participation and assistance in the organization of training for the GSSC staff on ICT issues.
• Sound contributions to knowledge networks and communities of practice.

Required Skills and Experience:

• Secondary education with relevant certifications in hardware and software management and application (Microsoft Certification, Cisco Certification) OR Bachelor’s Degree in Computer Science desirable.

Min. years of relevant Work experience:

• 5 years with Secondary education or 2 years with Bachelor’s degree, of relevant working experience.

Required  skills and competencies:

• Experience in network administration, management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications.

Required Languages:

• Fluency in the English Language and Bahasa Malaysia. Other official language of the UN will be desirable.

Source: https://jobs.undp.org/cj_view_job.cfm?cur_job_id=115102