Office/Unit/Project Description 

Premises shared by UN organizations are an important component of the Secretary-General’s UN Reform Programme. The objective of common premises is to build closer ties among United Nations staff and promote a more unified presence at country level in a cost-effective manner.  Common Premises is considered a key enabler for common services and shared services between agencies and forms an integral part of the United Nations efforts to harmonize common operations at the country level.  For instance, co-location allows agencies to pool administrative and logistic services, thereby freeing up resources for development activities.

The UNDP is manager of the Common Premise in Belize and provides support services to all Agencies and personnel resident within the occupied space.  The Common Premise requires the support of an ICT Assistant to support UNDP and other Agencies for daily technical support.

The ICT Assistant plays a crucial role in the Common Premise as reliance on digital technology continues to increase in all office operations, projects, and programme deliveries. The team drives the digital transformation efforts in the Common Premise to better enable, leverage and deploy technology solutions that help the implement new ways of doing business to work smarter and more efficiently, and ultimately to improve the way it provides value to partners, stakeholders, and beneficiaries.

Scope of Work

The ICT Assistant shall demonstrate a client-oriented approach, tact and ability to work with people of different national and cultural backgrounds.

Summary of key functions:

1. Support implementation of ICT management systems and strategies.

• Ensure compliance with corporate information management and technology standards, guidelines, and procedures for the Common Premise technology environment.
• Provide inputs to Common Premise administrative business processes mapping and support implementation of internal Standard Operating Procedures (SOPs).
• Provide ICT support for key events and provide video/audio conferencing support for hybrid meetings.
• Provide ICT help desk support to colleagues in other agencies.
• Provide input to preparation of results-oriented workplans.
• Support the use of ERP functionality for improved business results and improved client services

2. Ensure effective functioning of the Common Premise hardware and software packages

• Perform specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and making routine repairs.
• Providing technical support and making minor repairs of hardware and software components of ICT infrastructure and user equipment.
• Providing networks administration support to remote offices and partner UN agencies as required.
• Providing networks administration support to remote offices and partner UN agencies as required.

3.Assist in providing automation and digitalization support for Common Premise

• Assist in the installation of commercial and in-house developed software and related upgrades.
• Responding to user requests regarding network access and ICT resources.

4.Support network administration.

• Monitor file server traffic, usage and performance on a frequent and regular basis.
• Assist in cloud-based backup and restoration procedures for local drives.
• Provide support to users in virus detection, removal, and prevention. Assist in upgrading patch and anti-virus programs on a timely basis.
• Respond to user needs and questions regarding network access.
• Assist in troubleshooting and monitoring of network problems.
• Maintain an up-to-date inventory of software and hardware and stock of supplies and spare parts in cooperation with the Procurement Unit.
• Monitoring ICT infrastructure robustness and redundancy for Business Continuity.
• Providing networks administration support to remote offices and partner UN agencies as required.
• Participation in development and implementation of Disaster Recover Planning (DRP)
• Maintain the filing system ensuring safekeeping of confidential materials.

5.Ensure facilitation of knowledge building and knowledge sharing in the Common Premise

• Participate and assist in the organization of training for the staff on ICT issues.
• Provide sound contributions to knowledge networks and communities of practice.

Institutional Arrangement

The NPSA personnel will work under the direct supervision of the Operations Analyst

Competencie

Core
Achieve Results:	LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovatively:	LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
Learn Continuously:	LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility:	LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
Act with Determination:	LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner:	LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion:	LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination
Cross-Functional & Technical competencies (insert up to 7 competencies) Thematic Area Name Definition Business Management Results-based Management Ability to manage programmes and projects with a focus on improved performance and demonstrable results. Business Management Customer Satisfaction/Client Management Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs, provide inputs to the development of customer service strategy, look for ways to add value beyond clients’ immediate requests, Ability to anticipate client’s upcoming needs and concerns. Business Management Working with Evidence and Data Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions, and supporting decision-making. Business Management Digital Awareness and Literacy Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed. Information Management & Technology IT Customer Support Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable. Information Management & Technology Network, Communication, and Infrastructure Management: Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premises infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable. Information Management & Technology User Experience and Business Analyst Capacity to translate efficiently user needs into IT requirements around human-centered design.

VI. Keywords

Digital technology Enterprise Resource Planning (ERP) systems Technology hardware and software platforms/applications Network administration

Minimum Qualifications of the Successful NPSA

Min. Academic Education	Secondary education is required with formal training in IT systems, business software and/or web-based applications. Certifications in ITIL/hardware/software management/application and/or MCP are an asset.  A university degree in Information Technology, Information Management, Telecommunications, Computer Science, or an equivalent field will be given due consideration, but it is not a requirement
Min. years of relevant Work experience	Minimum of 5 years (with high school diploma) or 2 years (with bachelor’s degree) of relevant working experience in network administration, web design, providing technical support for hardware/software or cloud ERP environments, working with telecommunications facilities; and applying knowledge of database applications, web-based management systems, and cloud infrastructure solutions.
Required skills and competencies	Experience in the use of computers, office software packages (MS Word, Excel, etc.), database packages, and web-based management systems such as ERP.
Desired additional skills and competencies	Experience working with user-cantered designs and conducting user research and testing is desirable. Experience in installing electrical appliances and managing facilities is desirable. Working experience with the United Nations or any other international organization is an asset.
Required Language(s) (at working level)	Fluency in the UN and National language of the duty station (local Language-English with Spanish as desirable).

Travel: 

a) Include any official travel expected to be associated with performing the functions

The following documents shall be required from the applicants:

Personal CV or P11, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers.

Disclaimer

Important applicant information

All posts in the NPSA categories are subject to local recruitment.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Non-discrimination
UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

Scam warning

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.