ICT Assistant

Education

• University degree in Computer Science/Engineering with three years of relevant professional experience, or high school diploma with five years progressively responsible technical experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

 

Experience

Demonstrated experience in:

• Microsoft M365 and Windows operating system.
• Offices support for LAN infrastructure, Active Directory domain environment and Windows- based servers, Windows Server, Microsoft Azure and desk support.
• Support and troubleshoot computer and network equipment, including Microsoft Office applications, TCP/IP Networking, and Windows operating systems.
• Strong understanding of Active Directory and Group policies
• Ability to work in a team environment; able to initiate and manage group studies to learn more about supporting the current infrastructure.
• Ability to present ideas in a user-friendly language to non-technical staff and end-users’ knowledge of an issue-tracking system an advantage;
• Relevant experience in ICT systems including Database/System Management, or a combination of study, training, and professional work in a related field; preferably in the Humanitarian or Development Fields.
• Previous work experience in international organizations and service industry companies would be an advantage.

Languages

REQUIRED
For all applicants, fluency in English is required (oral and written).
DESIRABLE
Working knowledge of Arabic is an advantage.

IOM’s official languages are English, French and Spanish.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

 

Required Competencies

 

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

 

Values – all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.