ICT Assistant

The country team is responsible for promoting technical cooperation, stimulating interest and coordinating assistance for health development based on global and regional strategies and WHO guidelines. It is also responsible for contributing to the collection, analysis and dissemination of health information.

DESCRIPTION OF DUTIES

The Country Office Information and Communication Technology(ICT) Assistant is assigned the following major duties or any other related responsibilities, as may be required, by his/her hierarchical supervisors commensurate with the area of responsibility:

• Support users in all application, software and hardware related issues;
• Ensures continuous and efficient IT services in the office; Manages software and updates.
• Respond, in a timely basis, to users’ requests and update the FAQ and QA database accordingly;
• Record and manage requests using the official Ticket System software
• Ensure the troubleshooting of computers, printers and other devices;
• Install, configure and maintain standard desktop configurations;
• Install and support printers, scanners and other similar devices;
• Generate and maintain standard desktop configuration images for each model of desktop/laptop;
• Ensure software and applications’ troubleshooting;
• Install necessary specific drivers and applications on computers;
• Contribute to the delivery of end-users ‘trainings in office applications, such as Microsoft office suite and othertools;
• Provide IT support during meetings held in the office;
• Install and configure mobile devices (smartphones, tablets) as necessary.
• Support the identification of staff ITM capacity and skills gaps, propose and implement agreed skill enhancementand training measures.
• Maintains, diagnoses problems and repairs computer equipment.
• Conducts an inventory of computer equipment and software, and produces reports asrequired.
• Develops and shares a quarterly report on the inventory of computer equipment, as well as a monthly activity report.
• Maintain overall country office asset inventory, and provides quarterly reports for country office (hardware,software and licenses), and other asset reports as an when required.

REQUIRED QUALIFICATIONS

Education

• Essential: Completion of secondary education and technical training IN electronics/telecommunications, computer sciences or related field, from recognized institution.
• Desirable: Degree in Computer Science, telecommunications or related area would be an asset. Microsoft trainings/certifications will be an asset.

Experience

• Essential: A minimum of eight years’ experience in IT customer services and in an IT service-desk environment.
• Desirable: Experience with UN Agencies would be an added advantage.

Skills

Work requires good knowledge of TCP/IP networks, Windows 10,Microsoft Active Directory and Azure AD

• Very good knowledge of Microsoft Office 365 (Exchange Online, MS Office 365 product suite) and collaborative tools including Teams, OneDrive and SharePoint online;
• Good knowledge in Web technologies ;
• Good knowledge of computer security including firewall and Endpoint Detection and Response (EDR);
• Good knowledge of Client Data backup application (Microsoft OneDrive, Windows Backup, Active Backup for Business);
• Good knowledge of IP Telephony including IP Phones, Softphones and SIP devices; some knowledge of telecommunication systems including POTS, ISDN, VSAT and FDDI.
• Computer Proficiency in all major programmes and computer software applications.
• Good aptitude in the analysis and the resolution of the problems by using the tools and the resources available;
• Good aptitudeto write technical documentation;
• Ability to support, and maintain applications, apply IT knowledge to practical situations.
• Support internal customers with IT assistance

Use of Language Skills

• Essential: Expert knowledge of English.

Source: https://careers.who.int/careersection/ex/jobdetail.ftl?job=2403224&tz=GMT%2B05%3A30&tzname=Asia%2FCalcutta