ICT Assistant

Details

Mission and objectives

As the United Nations lead agency on international development, UNDP works in 170 countries and territories to eradicate poverty and reduce inequality. We help countries to develop policies, leadership skills, partnering abilities, institutional capabilities, and to build resilience to achieve the Sustainable Development Goals. Our work is concentrated in three focus areas; sustainable development, democratic governance and peace building, and climate and disaster resilience.

Context

Under the guidance and direct supervision of the ICT Specialist, the ICT Assistant provides ICT support services and daily technical support to the Istanbul Regional Hub (IRH) staff and other users of information management tools and technology infrastructure. The ICT Assistant promotes a client-oriented approach.

Task description

• Provides general IT user support to clients by: Continuously assisting users with IT issues
• Maintaining computers, servers, printers and other devices in good working status
• Monitoring full compliance of IT systems and procedures with UN/UNDP rules and regulations on IT operations
• Regular updates of user hardware and software
• Continuous monitoring of the network resources to ensure a stable and responsive network environment.
• Troubleshooting and monitoring of network problems.
• Assisting the procurement of IT equipment, software and services
• Provision of ICT support to events, workshops, trainings, etc.
• Support to the use of ERP systems functionality for improved business results and improved client services
• Perform other duties as required