ICT Assistant

The incumbent will perform the following duties:1. 1. Provide technical support required for the administration and operation of the WR Office Local Area Network, Wide Area Network and Internet based communications including hardware/software requirements, network protocols, data security measures and assist in system integration through multiple LAN servers and protocols.2. 2. Coordinate, with the Informatics Management Support unit at the Regional Office, the installation, set up, implementation and training for computer applications to facilitate workflow and implementation of technical programmes including standard office applications, Internet and e-mail services, Global Management System (GSM), the Imprest Account, Country Activity Management System (CAMS) and other applications on the country office LAN. 3 3. Install, set up and certify compliance with standards and specifications of new hardware and software in offices of WHO supported projects in the country;4 4. Based on needs assessments, conduct related training sessions for staff and non staff, resulting in better use of IT resources.5. 5. Assess ICT needs in support of WR Office and national health programmes and communicate results to the Regional Office for coordination and approval of action;7 7. Prepare and verify receiving reports of newly purchased data processing equipment for the WR Office and other WHO supported projects and dispatch them to the Regional Office;8. 8. Any other data processing and telecommunication related task, as assigned by supervisors.Achievement Activities Include: – Improvements to users software and hardware support at the WR Office;- Efficient local contracts services related to ICT support at the WR Office;- Assessment of ICT training needs and provision of training to staff.

Education:

• Completion of secondary education; Training in area of informatics or telecommunication;Formal training on Windows Operating Systems family;Formal training on MS Office Suite.

Experience

Essential:

• 6 years of progressive related experience in operation of computers, hardware maintenance/trouble-shooting and software support

Skills:

• Good knowledge of microcomputer operations;- Excellent knowledge of Windows Operating Systems and Windows based networking environment;- Excellent knowledge of Windows based back office and desktop applications;- Knowledge of basic telecommunications technologies and Internet based protocols.

Essential:

• Expert knowledge of English. Intermediate knowledge of Dari. Intermediate knowledge of Pashto.

Source:  https://careers.who.int/careersection/ex/jobdetail.ftl?job=2407863