ICT Associate

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Description

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The Service for Geospatial, Information and Telecommunications Technologies at the UN Global Service Center (UNGSC) provides a critical role as the resilient operational hub for the support and delivery of technology services and solutions to field operations and a broad range of Secretariat and United Nations system clients. As a unified, singular service provider, SGITT provides reliable, resilient and innovative geospatial, communications and information technology services, including centralized connectivity, hosting and monitoring support, ensuring that staff members in field Missions at Headquarters have access to critical enterprise systems.

 Responsibilities

• Support the management  and maintenance of the Enterprise-Monitoring Systems on premises and in the cloud.
• Deploy and support the tools in use to monitor network devices, systems and applications.
• Coordinate with systems and network engineers, application technical support analysts and developers to determine requirements for filters, events, alerts, and dashboards and reporting in various monitoring tools.
• Perform administrative support tasks in monitoring tools such as Network Node Manager, System Center Operations Manager, etc.
• Create, and maintain monitoring and notification rules.
• Support the administration of the monitoring infrastructure, ensuring that it is stable, up to date, well designed, properly tuned and properly maintained.
• Support monitoring tools and its components including Network Node Manager, System Center Operations Manager, Azure and AWS monitoring, as necessary.
• Create custom reports on results of the monitoring tools.
• Provide problem resolution for SCOM and NNM components.
• Work with project managers and peers to understand and solve challenging technical
• problems, produce effort estimates, and improve system functionality, reliability and
• reduce costs.
• Contribute to projects involving Artificial Intelligence technologies and solutions.
• Maintain customer satisfaction through effectively communicating and managing
• customer expectations.

Education:

• High school diploma or equivalent and six (6) years of relevant experience are required or,
• A first level university degree (Bachelor’s degree or equivalent) preferably in computer science, information systems, software engineering or related field and two (2) years of relevant experience.
• ITIL Foundation certification is required.

Experience:

• Relevant experience is defined as experience in IT areas.
• A minimum of two (2) years of experience in installation and administration of application/network/system performance and availability monitoring tools.
• A minimum of two (2) years of experience in Server Administration (both Windows Server and Linux)
• A minimum of one (1) year of experience in scripting and programming languages.

Language requirements:

Fluency in English (write, read, speak) is required; knowledge of another UN official language is desirable.

Source: https://jobs.unops.org/Pages/ViewVacancy/VADetails.aspx?id=30073#2

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