Background
Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
The United Nations Development Programme (UNDP) is the UN’s global development network, advocating for change and connecting countries to knowledge, experience and resources to help people build a better life. Under UNDP Bangkok Regional Hub, Operations Support Team provides operational support to Bangkok Regional Hub and UNDP Thailand Country Office. ICT sub-unit provides ICT Infrastructure and ICT support services to both offices.
Under the guidance and direct supervision of the ICT Specialist, the ICT Associate provides execution of ICT services in the Regional Hub and CO, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for review and advice on the use of new technologies that will enhance the offices’ productivity. The ICT Associate promotes a client-oriented approach.
The ICT Associate works in close collaboration with Operations, Programme and project teams in the Regional Hub, UNDP Thailand, and UNDP HQs staff for resolving complex ICT-related issues; collaborates with Regional ICT Coordinator, Office of Information & Technology Management (ITM), and ICT Managers and other ICT Staff. Specific responsibilities include:
Duties and Responsibilities:
Ensures implementation of ICT strategies and introduction/implementation of new technologies focusing on achievement of the following results:
- Compliance with corporate information management and technology standards, guidelines and procedures for the offices’ technology environment.
- Provision of inputs and elaboration of internal policies and procedures on the use of ICT. Elaboration of the content of internal Standard Operating Procedures in ICT in consultation with office management.
- Participate in development and update of the ICT annual plan.
- Provision of support to the use of Quantum (UNDP’s implemented system) functionality for improved business results and improved client services.
Ensures effective functioning of the Regional Hub and CO hardware and software packages focusing on the achievement of the following results:
- Provision of advice on maintenance of equipment and acquisition of hardware supplies, making routine repairs and change of hardware electronic components.
- Ensure implementation of corporate UNDP systems.
- Provision of inputs for development of new software packages for high impact results (e.g. office management system, electronic registry, etc) as required.
Ensures efficient networks administration focusing on achievement of the following results:
- Operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access. Ensure that the UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks
- Trouble-shooting and monitoring of network problems.
- Response to user needs and questions regarding network access.
- Maintenance of up-to-date parameters of information for the network clients and electronic mail.
- Implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-site storage of backups.
- Maintenance of measures in place for business continuity and disaster recover processes and procedures including backup and restoration of both server and local storage facilities.
- Timely LAN Infrastructure and Internet connectivity upgrade to meet UNDP requirements.
Provides web management services focusing on achievement of the following results:
- Identification of the opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (office management system, donor profile software, knowledge management systems).
- Creation and maintenance of the offices’ intranet ensuring that the content is updated and meets the requirements of UNDP.
Provides administrative support focusing on achievement of the following results:
- Provision of advice on and assistance in procurement of new equipment for the officesand projects, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids.
- Maintenance of an up-to-date inventory of the software and hardware.
- Maintenance of the library of reference materials.
- Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.
Competencies:
Core competencies:
- Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline.
- Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements.
- Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback.
- Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible.
- Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident.
- Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships.
- Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination.
Cross-Functional & Technical competencies;
Cross-Functional
- Results-based Management: Ability to manage programmes and projects with a focus at improved performance and demonstrable results
- Customer Satisfaction/Client Management: Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients’ immediate requests. Ability to anticipate client’s upcoming needs and concerns.
- Digital Awareness and Literacy: Ability and inclination to rapidly adopt ne technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed
Information Management & Technology
- IT Research and Development: Regular following new technologies and technical trends, research the technologies that are applicable and beneficial to the organization and develop the systems
- Network, Communication and Infrastructure Management: Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premise infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable.
- IT Service Delivery & Operations: Ability to deliver the IT products and services to customers at the right level of Quality and Costs, taking into account user experience; ISO 20000 knowledge. ITIL certification or similar desirable.
- IT Continuity and Disaster Recovery: Ability to advise on IT continuity and disaster recovery. Knowledge of ISO 22301 an asset.
Required Skills and Experience:
Education:
- Secondary Education is required.
- University Degree in Computer Science and related fields is desirable, but it is not a requirement.
Experience:
- Min. years of relevant Work experience Minimum 7 years with Secondary School (or 4 years with Bachelor’s degree) , of relevant working experience including network administration and use of hardware/software, telecommunications facilities, telecommunication facilities, Video Conferencing systems, knowledge of database packages.
- Skills in managing computer network, computer hardware and operating systems.
- Experience in managing and facilitating telecommunication systems such as Video Conference systems, MS Teams, and Zoom is an advantage.
- Professional Certificates Microsoft Certified Professional (MCP) desirable, but not a requirement
Required Languages:
Disclaimer
Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.
UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Non-discrimination
UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.
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