ICT Associate

Background

UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.

UN Women MCO-Caribbean (MCO) covers 22 English and Dutch speaking countries and territories in the Caribbean. The MCO maintains a physical presence in several countries but there remains high and consistent demand for the exercise of UN Women’s integrated mandate across the 22 countries and territories.

Under the overall guidance of the Chief, Information and Communications Technology (ICT), and the direct supervision of the Operations Manager, the ICT Associate executes ICT services in the Multi Country Office (MCO), implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for review and advice on the use of new technologies that will enhance the MCO productivity.  The ICT Associate promotes a client-oriented approach.

Duties and Responsibilities

Implement ICT strategies and new technologies in accordance with corporate information management and technology standards, guidelines and procedures

• Provide inputs to the development and review of internal ICT policies and procedures as required;
• Draft ICT annual work plan for the office;
• Provide IT support in the use of Atlas (UN WOMEN’s implementation of PeopleSoft ERP) functionality for improved business results and improved client services.

Ensure effective functioning of the MCO’s hardware and software

• Install, operate, and maintain all MCO hardware equipment in coordination with UNDP ICT personel for in-country support;
• Provide advice on the acquisition of hardware supplies,
• Make routine repairs and change of hardware electronic components in coordination with UNDP ICT personnel for in-country support;
• Plan, install and maintain all communication systems including mobile and satellite phones;
• Install commercial and in-house developed software and related upgrades, anti-virus programmes;
• Maintain an up-to-date inventory of the software and hardware.

Ensure efficient networks administration

• Monitor the network connection on a daily basis to ensure stable and responsive network environment;
• Configure network printers and provide user access as required;
• Trouble-shoot and monitor network problems; respond to user needs and questions regarding network access;
• Liaise with UNDP personnel to trouble-shoot and monitor network problems; respond to user needs and questions regarding network access
• Maintain up-to-date parameters of information for the network clients and electronic mail;
• Implement backup and restoration procedures for local drives; maintain backup logs; organize off-site storage of backups;
• Maintain measures for business continuity and disaster recovery processes and procedures including backup and restoration of both server and local storage facilities;
• Liaise with other UN agencies or venders to Manage Local Area Network (LAN) in accordance with UN Women requirements

Provide web management services

• Maintain the MCO web site and Intranet.

Provide administrative support regarding ICT issues

• Provide technical support in the procurement of new ICT equipment for the MCO, provide technical specifications and information on best options in both local and international markets, review quotations and bids;
• Maintain inventory and stock of supplies and spare parts in cooperation with the procurement personnel;
• Process ICT equipment registration and disposal in ATLAS asset module, support to the physical inventory verification exercise by checking the accuracy of records and location of property and prepare inventory reports as required;
• Provide ICT support to key events.

Provide technical support and advice to MCO personnel

• Diagnose, evaluate, and prioritize requests for assistance from personnel experiencing problems with hardware, application software, operating systems, networking and other computer related issues;
• Liaise with ICT Associate in HQ for support and guidance;
• Meet all ICT on-boarding requirements for new personnel.

Facilitate knowledge building and knowledge sharing in the MCO

• Identify and promote different systems and applications for optimal content management, knowledge management and sharing, information provision;
• Contribute to the organization of trainings for the MCO staff on ICT issues;
• Synthesize lessons learned and best practices in ICT.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Competencies

Core Values:

• Respect for Diversity
• Integrity
• Professionalism

Core Competencies:

• Awareness and Sensitivity Regarding Gender Issues
• Accountability
• Creative Problem Solving
• Effective Communication
• Inclusive Collaboration
• Stakeholder Engagement
• Leading by Example

Functional Competencies

• Strong knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and virus protection systems;
• Strong PC hardware troubleshooting skills;
• Strong knowledge of video conferencing and telecommunication;
• Ability to administer and execute administrative processes and transactions;
• Strong knowledge of database packages;
• Ability to review a variety of data, identify and adjust discrepancies;
• Ability to provide input to business processes re-engineering, elaboration and implementation of new systems;
• Good Communication skills.

Required Skills and Experience

Education and certification:

• Completion of secondary education is a requirement.
• Bachelor’s Degree in Computer Science is an asset.
• Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP) or equivalent required. If certification is not available at the time of recruitment, it should be obtained within 6 months.

Experience:

• At least 6 years of working experience in network administration and use of hardware/software, telecommunications facilities are required;
• Experience in handling of web-based management systems would be an asset.

Language Requirements:

• Fluency in English is required;
• Knowledge of another official UN language is desirable (French, Arabic, Chinese, Russian or Spanish).

Applications

• Positions in the General Service categories are subject to local recruitment.
• All applications must include (as an attachment) the completed UN Women Personal History form (P-11) which can be downloaded from ; Please group all documents into one (1) single PDF document as the system only allows one document to be uploaded.
• Applications without the completed UN Women P-11 form will be treated as incomplete and will not be considered for further assessment.

Other

Submissions to UNDP Jobs are limited to a maximum of 10 MB, virus-free or corrupted contents to avoid rejection, and no more than 1 email transmission.   All applications must be submitted through UNDP jobs.  Please do not send applications to UN Women staff as they will not be accepted.

At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, colour, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity and organizational need.

If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application.

UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to UN Women’s policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks (background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check).