ICT Associate

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Description

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• Timely and effective support is provided on improvement of ICT services for innovative use of technology in Programme interventions.

• Providing support to the supervisor in participation in Programme discussions to leverage technical skills to identify opportunities for innovative use of technology in Programme initiatives.
• Works closely in coordination with direct supervisor on issues with relevant colleagues and stakeholders internally and externally to assist in the formulation of potential digital innovation solutions for UNICEF Programmes.
• Provides support to Programmes in any ICT/T4D related issues.
• Supports project roll outs and implementation of new processes, including assisting in testing debugging and implementation of new application and systems related to ICT/T4D.
• Support to the supervisor incollaborating with Programme and operations sections to identify and support improvement opportunities in Programme delivery through the innovative use of technology.
• Collaborate with the implementation of ICT/T4D strategy and its operationalization

• Synchronize and agree with direct supervisor on Implementation of ICT/T4D strategies, including support assessment of ICT/T4D gaps, opportunities, standards and guidelines.
• Supports the direct supervisor on implementation of any ICT/T4D projects according to regional/global strategies with local context taken into consideration.
• Support Research and Knowledge Management in the area of ICT/T4D. Collects data, undertakes analysis and prepares reports on existing initiatives and solutions. Assists in capturing lessons learnt and best practices from various Programmes, documents and shares resources available.
• Timely provide technical assistance to clients in the area of ICT/T4D and work with stakeholders on proper transition to end users of organizational applications implemented in the area of ICT/T4D.

• Assists direct supervisor in providing inputs, identifying and packaging ICT/T4D solutions by working with colleagues in Programmes as well as all partners, internally and externally, for use in a wide array of Programme applications.
• Ensures effective customer support in the area of ICT/T4D, providing training, troubleshooting and ad-hoc technical assistance to the users.
• Analyses basic problems, identifies alternatives, tests and implement solutions once endorsed by direct supervisor.

• Support in the use of PowerBI, Power Apps and Power Automate as applications tools suggested by our organization to process data coming from different sources and to implement apps and flows allowing the automation process and the visual interpretation of information through dashboards, reports and graphics.
• Support the management and training for the Staff on the use of our official electronic signature application DocuSign and our data share ECM and SharePoint Applications as well as OneDrive. 
• Support and guidance to users in the use of tools related to virtual meetings such as Teams and Zoom, being Teams our official videoconferencing tool.  

• Completion of Secondary education is required, supplemented with formal training in Computer Science, Information Science, Information Systems, Telecommunications, Engineering.
• A minimum of six years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required. For this position, a bachelor’s degree from a recognized academic institution in a relevant field may replace three years of related work experience. A master’s degree may replace additional two years. 
• Practical experience in providing technical and business Customer Support and Services is required. 
• Practical experience and working knowledge of various computer platforms and applications, such as OneDrive, SharePoint, Zoom, Teams, Power BI, Power Automate, Power Apps is required.  United Nations experience is highly valued.
• Fluency in Spanish is required. Working knowledge level of English is required.

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