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ICT Associate

UNDP - United Nations Development Programme

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Background

The United Nations Development Programme (UNDP) is the lead development agency of the United Nations, connecting countries to a vast network of global knowledge, experience and technical and financial resources. UNDP works with governments and citizens on nurturing their own solutions to global and national development challenges, and on developing local capacity to addressing those issues. The UNDP multi-country office in Jamaica also serves Bermuda, The Bahamas, Cayman Islands, Turks and Caicos Islands

Diversity, Equity and Inclusion are core principles at UNDP:  we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
 
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
 
 
Position Purpose
 
Under the overall guidance of the Assistant Resident Representative and the direct supervision of the Operations Manager, the ICT Associate provides ICT services, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The ICT Support Associate promotes a client-oriented approach. 
 
The ICT Associate works in close collaboration with the Programme and Operations teams in the MCO and UNDP HQ staff for resolving complex ICT-related issues, collaborates with Regional ICT Officers, Regional Bureau ICT Managers, ICT Managers and other ICT Staff. 
 
The ICT Associate plays a crucial role in the Multi-Country Office (MCO) as reliance on digital technology continues to increase in all office operations, projects, and programme deliveries. ICT drives UNDP’s digital transformation efforts in the MCO to better enable, leverage and deploy technology solutions that help the MCO implement new ways of doing business to work smarter and more efficiently, and ultimately to improve the way it provides value to UNDP partners, stakeholders, and beneficiaries. 
 
UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.

 
Duties and Responsibilities

Ensures implementation of ICT strategies and introduction/implementation of new technologies,
focusing on achievement of the following results:

  • Compliance with corporate information management and technology standards, guidelines and
    procedures for the MCO technology environment.
  • Participation in development and implementation of ICT annual plan and Standard Operating
    Procedures in ICT services. Maintain the measures in place for business continuity and disaster
    recovery processes and procedures.
  • Provide support to use of ERP functionality for improved business results and improved client
    services.
  • Act as ERP focal point to support updating of ERP profiles for the MCO staff members.
  • Conduct market research and analysis and provide support in introducing new technology for
    MCO system updating and improvement.
  • Provide advice on and assistance in procurement of new ICT equipment for the CO and projects;
    and provide technical specifications and information on best options in both local and
    international markets. Review quotations and bids.
  • Provide ICT support for key events.

Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results: 

  • Support effective functioning (installation, operation and maintenance) of all UNDP hardware equipment and acquisition of hardware supplies. 
  • Perform specific technical functions, including changing of hardware electronic components (disks, network wiring, power sources, etc.) and routine repairs.
  • Installation of commercial software and related upgrades, anti-virus programs on a timely basis. 
  • Regular audit of staff equipment to ensure compliance with corporate standards and procedures.
Ensures efficient networks administration, focusing on achievement of the following results: 
  • Monitoring of the network connection daily to ensure a stable and responsive network environment.  Maintenance of local LAN/WAN to ensure highest level of security and data throughput 
  • Monitoring of corporate software PBX server and soft phone system for efficient service delivery to all clients 
  • Troubleshooting and monitoring of network issues to ensure that the UNDP computers and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks. 
  • Maintenance of up-to-date parameters of information for the network clients including responding to user needs and questions regarding network access. 
  • Networks administration support to other UN agencies as required and preparation of bills for cost recovery for the service provided. 
  • Management and maintenance of corporate VLAN networks. 
  • Management of virtual servers using VMware ESXi. 
  • Management of Cisco Unified Communication. 
  • Liaising with external service providers for Internet, mobile and other technology services. 
  • Maintain up-to-date parameters of information for the network clients and electronic mail. 
  • Trouble-shoot and monitor network problems. 
  • Maintain an up-to-date inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement Teams.
Provides web management services, focusing on achievement of the following results: 
  • Support to the maintenance of the CO websites and Intranet. Provide backstopping to website/intranet communications focal point. 
  • Troubleshooting and monitoring of websites for UNDP and other UN agencies upon request and preparation of bills for cost recovery for the service provided.
Provides administrative support, focusing on achievement of the following results: 
  • Provision of advice on and assistance in procurement of new ICT equipment for the CO and projects. This is to include but limited to the provision of technical specifications and information on best options in both local and international markets, review of quotations and bids 
  • Provision of ICT advisory service to senior management, core and project staff, as necessary 
  • Maintenance of an up-to-date asset inventory of the software and hardware, and other office electrical items. 
  • Ensure transfer and retention of relevant data for all staff exiting the organisation. 
  • Maintenance of a library of ICT related reference materials. 
  • Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement Teams. 
  • Provision of ICT support to key events. 
  • Act as physical asset inventory checker for the CO. 
  • Other tasks of CO administration as required.
Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results: 
  • Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision. 
  • Participation in the organization of training for the CO staff on ICT resources. 
  • Maintenance of staff training profiles. 
  • Synthesis of lessons learned and best practices in ICT. 
  • Sound contributions to knowledge networks and communities of practice.
 
Impact and Results
 
  • The key results have an impact on the overall efficiency of the Multi-Country Office including improved business results and client services. Forward-looking ICT management has an impact on the organization of office management, knowledge sharing, and information provision.
 
Competencies
 
Expected Demonstration of Competencies
  • Achieve Results 

    • LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline 
  • Think Innovatively 

    • LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements 
  • Learn Continuously 

    • LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback 
  • Adapt with Agility 

    • LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible 
  • Act with Determination 

    • LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident 
  • Engage and Partner 

    • LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships 
  • Enable Diversity and Inclusion 

    • LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination
Cross Functional and Technical Competencies
  • Administration and Operations

    • Inventory Management: Each office to ensure sufficient inventory items are available for use as well as reporting for items which are beyond the corporate threshold of $5K and above  
  • Information Management and Technology 

    • IT Security Management: Knowledge of Cyber Security technologies, processes, techniques and tools. Apply practical innovations to solve cybersecurity problems. Capability to keep UNDP systems and data safe. Knowledge of ISO 27001 principles. CSSIP, CSIM, CISA or equivalent certification desirable. 
    • IT Continuity and Disaster Recovery: Ability to advise on IT continuity and disaster recovery. Knowledge of ISO 22301 an asset. IT Customer Support Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable. 
    • Network, Communication and Infrastructure Management: Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premise infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable. 
    • IT Research and Development: Regular following new technologies and technical trends, research the technologies that are applicable and beneficial to the organization and develop the systems. 
  • Procurement 

    • Sourcing: Ability to find, evaluate and engage suppliers of goods and services. 
  • Business Direction & Strategy 

    • Strategic Thinking: Ability to develop effective strategies and prioritized plans in line with UNDP‘s objectives, based on the systemic analysis of challenges, potential risks and opportunities; linking the vision to reality on the ground, and creating tangible solutions. 
    • Ability to leverage learning from a variety of sources to anticipate and respond to future trends; to demonstrate foresight in order to model what future developments and possible ways forward look like for UNDP Business Acumen 
    • Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system
 
Required Skills and Experience
 
Education:
  • Secondary education is required with formal training in IT systems, business software and/or web based applications.
  • A university degree in Information Technology, Information Management, Telecommunications,
    Computer Science, or an equivalent field will be given due consideration, but it is not a requirement.
  • Certifications in CCNA, MSCA, MSCE, and/or MCP are an asset.
Experience:
  • Minimum of 6 years (with secondary education) or at least 3 years (with bachelor’s degree) of relevant
    experience, including network administration, management of hardware and software platforms,
    telecommunications facilities, knowledge of Windows-based packages/applications.
  • Experience working with user-centered designs and conducting user research and testing is required
Please note that continuance of appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.

 
Disclaimer
 
 
Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment. 
 
UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.
 
Applicant information about UNDP rosters
 
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
 
Non-discrimination
 
UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.  
 
UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.
 
Scam warning
 
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