ICT Associate – Local Post for Nationals of Egypt

Background

UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.  

Under the direct supervision of the Operations Manager, and the overall guidance of the Chief, Information and Communications Technology (ICT), the ICT Associate provides ICT and administrative support services to Egypt Country Office provides daily technical support to users of information management tools and technology infrastructure.

The ICT Associate works in close collaboration with Programme and Operations teams to resolve complex ICT-related issues. The ICT Associate promotes a client-oriented approach. 

Duties and Responsibilities

1. Implement ICT strategies and new technologies in accordance with corporate information management and technology standards, guidelines and procedures:

• Provide inputs to the development and review of internal ICT policies and procedures as required;
• Draft ICT annual work plan for the office;
• Provide IT support in the use of Quantum (UN WOMEN’s implementation of Oracle Cloud ERP) functionality for improved business results and improved client services.

2. Ensure effective functioning of Egypt Country Office (CO) hardware and software:

• Install, operate, and maintain all CO hardware equipment;
• Provide advice on the acquisition of hardware supplies,
• Make routine repairs and change of hardware electronic components;
• Plan, install and maintain all communication systems including mobile and satellite phones;
• Install commercial and in-house developed software and related upgrades, anti-virus programmes;
• Maintain an up-to-date inventory of the software and hardware.

3. Ensure efficient networks administration:

• Monitor the network connection on a daily basis to ensure stable and responsive network environment;
• Configure network printers and provide user access as required;
• Trouble-shoot and monitor network problems; respond to user needs and questions regarding network access;
• Liaise with UNDP to trouble-shoot and monitor network problems; respond to user needs and questions regarding network access
• Maintain up-to-date parameters of information for the network clients and electronic mail;
• Implement backup and restoration procedures for local drives; maintain backup logs; organize off-site storage of backups;
• Maintain measures for business continuity and disaster recovery processes and procedures including backup and restoration of both server and local storage facilities;
• Liaise with other UN agencies or venders to Manage Local Area Network (LAN) in accordance with UN Women requirements
• Maintain Egypt CO web site and Intranet.

4. Provide administrative support regarding ICT issues:

• Provide technical support in the procurement of new ICT equipment for Egypt CO, provide technical specifications and information on best options in both local and international markets, review quotations and bids;
• Maintain inventory and stock of supplies and spare parts in cooperation with the Procurement Unit;
• Process ICT equipment registration and disposal in Quantum asset module, support to the physical inventory verification exercise by checking the accuracy of records and location of property and prepare inventory reports as required;
• Provide ICT support to key events.

5. Provide technical support and advice to Egypt CO:

• Diagnose, evaluate, and prioritize requests for assistance from staff in Egypt CO experiencing problems with hardware, application software, operating systems, networking and other computer related issues;
• Liaise with ICT Associate in HQ for support and guidance;
• Meet all ICT on-boarding requirements for new personnel;
• Assist in hiring of consultants on SSA contracts by acting as “Buyer” in Quantum to create related Purchase Orders.

6. Ensure Effective functioning of Egypt CO security as Security Focal POINT (SFP):

• Update and maintain the office security list and wardens list;
• Follow-up on Egypt CO security guards;
• Coordinate with UNDSS for office security matters, as well as with UN Women ROAS and HQ security;
• Preparation and completion of all security surveys and reports as required;
• Communicate and disseminate the security messages and alerts to all CO staff.

7. Facilitate knowledge building and knowledge sharing in Egypt CO:

• Identify and promote different systems and applications for optimal content management, knowledge management and sharing, information provision;
• Contribute to the organization of trainings for Egypt CO staff on ICT issues;
• Synthesize lessons learned and best practices in ICT.

8. The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Competencies

Core Values

• Respect for Diversity;
• Integrity;
• Professionalism.

Core Competencies

• Awareness and Sensitivity Regarding Gender Issues;
• Accountability;
• Creative Problem Solving;
• Effective Communication;
• Inclusive Collaboration;
• Stakeholder Engagement;
• Leading by Example.

Please visit this link for more information on UN Women’s Core Values and Competencies: 

Functional Competencies

• Strong knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and virus protection systems;
• Strong PC hardware troubleshooting skills;
• Strong knowledge of video conferencing and telecommunication;
• Strong knowledge of database packages;
• Ability to review a variety of data, identify and adjust discrepancies;
• Ability to provide input to business processes re-engineering, elaboration and implementation of new systems;
• Good Communication skills.

Required Skills and Experience

Education and Certification

• Bachelor’s degree in ICT, Computer Science, or any related field, is required.
• Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP) required. If certification is not available at the time of recruitment, it should be obtained within 6 months.

Experience

• At least 6 years of working experience in ICT, network administration and use of hardware/software, telecommunications facilities, required.
• Previous experience in the UN system is considered an asset;

Language Requirements

• Fluency (written & spoken) in English and Arabic is required;

Application: Incomplete submission can be a ground for disqualification. 

Interested Individual Candidate must submit the following documents/information to demonstrate their qualifications:

• ((ESSENTIAL)) All applications must include (as an attachment) the completed UN Women Personal History form (P-11). UN Women Personal History form (P-11) which can be downloaded from make sure that you sign the form, and
• Kindly note that the system will only allow one attachment. Applications without the completed UN Women P-11 form will be treated as incomplete and will not be considered for further assessment, and
• A cover letter with a brief presentation explaining your suitability for the vacancy;

The above-mentioned documents MUST BE merged in a standalone file including all them, since the online application submission does only permit to uploading one file per application.

You can merge your documents by using Online resources. 

Incomplete submission can be a ground for disqualification. Make sure that you provide a valid email address for future communications.

At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity and organizational need.

If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application.

UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to UN Women’s policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks. (Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.)