ICT Associate – Software Development (NPSA-6)

UNDP Country Programme Document (CPD) covering a period 2021 – 2025 derives from and supports the implementation of the UN Development Partnership Framework with the focus on: (a) more accountable institutions and empowered citizens, (b) inclusive innovation for development and decent work opportunities and (c) strengthening resilience for current and future generations. The UNDP office in Serbia supports the country in achieving a high level of human prosperity and dignity for all its citizens irrespective of their gender, ethnicity or creed. UNDP promotes sustainable human development, human security and equal possibilities for all, while providing every available support to Serbia in its progress toward joining the European Union. 

UNDP Serbia established a software team – Tech Cell, to increase its capacities for programme design, programme implementation and programme innovation. The software developers work with the operations team and with project staff, under guidance and supervision of Senior Software Developer and Head of Tech Cell, providing software development services for UNDP Serbia projects and working with regional and HQ units. The positions are based in the UNDP Office in Belgrade, with expectations to travel to project sites.

Under the guidance and supervision of Senior Software Developer and in close cooperation with Tech Cell software developers, the incumbent is responsible for: 

Support in developing  new software solutions for projects upon request:

• Actively engage with project beneficiaries and stakeholders to gather detailed requirements and feedback
• Participate in the planning and execution of project timelines
• Upon receiving and accepting the software development task by Tech Cell team, provide realistic estimate for the tasks required to complete software development
• Follow the functional requirements specified in the analysis phase of software development lifecycle and write software codes and documentation
• Work closely with project teams to refine software solutions, ensuring they meet project goals and user needs
• Design software solutions with a focus on long-term sustainability and scalability, considering the evolving needs of the UNDP projects.
• Evaluate and adopt new technologies and frameworks that can enhance the efficiency and impact of software solutions
• Prepare and present progress to project stakeholders to showcase software solutions and gather feedback Maintain software / ensure it is working properly and fix bugs during the project duraton
• Communicate with the project stakeholders during the implementation of the project
• Develop software components for larger Tech Cell projects

Support in adapting/maintaining existing solutions (web sites/portals, web databases…):

• Ensure continuous technical support to project clients after the implementation of the software projects
• Provide development of the additional features to already implemented projects
• Ensure continuous technical support to project clients after the implementation of the software projects

Provide support to knowledge building and knowledge sharing:

• Mentor junior software developers and interns, providing guidance and support in their professional development.
• Research and evaluate emerging technologies and software trends to identify opportunities for innovation within UNDP projects.
• Codify and share knowledge by capturing best practices, lessons learned and client’s feedback;
• Facilitate team’s learning and knowledge sharing.
• The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Institutional Arrangement

ICT Associate – Software Developer will work under the guidance and direct supervision of the Senior Software Developer.

Core
 
Achieve Results:
LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovatively:
LEVEL 1:  Open to creative ideas/known risks, is pragmatic problem solver, makes improvements 
Learn Continuously:
LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility:
LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
Act with Determination: 
LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner:
LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion:
LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination 

Cross-Functional & Technical competencies 

Thematic Area
Name
Definition
Business Management
Digital Awareness and Literacy
Ability and inclination to rapidly adopt new technologies, either through skillful grasping their usage or through understanding their impact and empowering others to use them as needed.
Business Management
Communication

Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.

Ability to manage communications internally and externally, through media, social media and other appropriate channels.

Digital & Innovation
Agile methodologies and practices

Ability to manage projects and processes through continuous iteration, learning and improvement.

Ability to manage a self-organising cross-functional teams, foster a team culture of curiosity and learning. Being nimble and being able to improvise and quickly adjust to unforeseen events or changes in conditions or context.

Digital & Innovation
Programming, Web and App Development
Ability to build websites, platforms and apps that are effective and intuitive to use.
Digital & Innovation
Tech literacy

Ability to apply new digital tools or adapting their original use to create new insights, fresh perspectives or develop solutions.

Understand the potential as well as the limitations of certain technological developments; being able to identify how technology can add value when it’s used as a “means to an end”.