ICT Associate Technical

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Description

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• Access Management support
• SAP system and GRC tool administration
• Escalation, performance monitoring and reporting
• Support technical management

• Completion of Secondary education is required, supplemented with any relevant formal education (Human Resources, Finance, ICT, Business administration, International relations, Communication)
• ITIL Foundation Certificate or equivalent customer support certification is an asset.
• A minimum of six years of practical work experience in the relevant field, requiring systematic methods of troubleshooting and problem solving is required. Completed university degree from an accredited institution will be counted towards 4 years of the minimum work experience requirements. 
• Experience in assisting users on IT/ Business products and services, use of applications is required.
• Ability to understand data and effectively use office technology systems for its input and extraction is required.
• Ability to handle work quickly and accurately under time constraints is required.
• Good knowledge of MS Office applications (Word, Excel, Power Point, MS Visio) is required. Knowledge of UNICEF’s ERP system (SAP/Vision) and Ticketing system (ServiceNow) is desirable.
• Knowledge of UN/UNICEF’S rules, regulations and procedures and work experience in a Shared Services Centre are considered as assets.
• Fluency in English (verbal and written) is required. Knowledge of an additional UN Language (Arabic, Chinese, French, Russian, Spanish), or local language of the duty station, is considered an asset.

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