The purpose of the ICT Coordinator is to coordinate the ICT function across the country programme  providing direct support in the country office in Kyiv and providing technical support and guidance to ICT officers and staff in other offices.

Generic responsibilities

1. Ensure adherence to NRC policies, handbooks, guidelines, SOP’s and donor requirements,
2. Implement delegated ICT functions portfolio according to Plan of Action,
3. Conduct and follow up daily operational ICT activities,
4. Support the administration of resources so that deliverables are achieved within set budgets, timelines and standards,
5. Prepare and develop ICT reports as required,
6. Support in development of SOPs as required,
7. Ensure proper filing of all relevant support documents,
8. Promote and share ideas for improvement of the ICT function,
9. Perform other duties, as assigned by Line Manager

Specific responsibilities

1. Accountable for adherence to all relevant NRC policies, guidance and procedures.
2. Accountable for the implementation of the global, regional and Ukraine specific ICT initiatives, tools, and systems
3. Responsible for development of new Ukraine specific ICT procedures, SOPs, guidelines and tools as needed,
4. Responsible for ICT control mechanisms of NRC operations across Ukraine to ensure compliance with NRC procedures, ICT policy and handbook
5. Responsible for technical guidance, support and capacity building of ICT staff and line managers to ensure implementation of ICT policies, strategies, tools and procedures in Ukraine.
6. As agreed by the Head of Support responsible for providing gap-filling support where practical in other offices; both virtual and physical (possible travel involved) based on needs,
7. Provide input into, and support managing the ICT budget; analysis of cost efficiency, recommendations on needs and balancing requirements to resources,
8. Ensure good quality, accurate, timely reports of ICT services are shared internally and to ICT HO in line with regulations & policy.
9. Liaise with ICT suppliers and be responsible for smooth and stable work of ICT / communication equipment (laptops, desktops, printers, network equipment, satellite phones etc.).
10. Ensure stable, smooth functioning of networks, both LAN (wired and Wi-Fi) and Internet connections, in offices and other premises rented by NRC. Ensure the timely updates of all software installed on ICT equipment.
11. Be responsible for, and maintain, accurate ICT registries: registry of ICT assets, license registry, sat phones registry, mobile Wi-Fi routers registry, etc. Follow and inform in advance the line manager about the expiration of licenses, ensure the timely procurement request for the new licenses.
12. Implement and support the backup system for NRC data. Ensure the regular backups for all required data, proper backup accounting and storage, in line with Security and ICT policies.

Generic professional competencies:

• Experience working in ICT Support preferably in a humanitarian context.
• Previous experience from working in complex and volatile contexts.
• Documented results related to the position’s responsibilities.
• Good written and spoken English.
• Skills in solving problems.
• Responsibility, independence, attentiveness, ability to handle stress, diligence.
• Good administrative and time-management skills
• Ability to manage staff with an understanding of matrix management

Context/ Specific skills, knowledge and experience:

• 4+ years of working experience.
• Working knowledge of both Ukrainian and Russian languages, written and verbal.
• Degree in Engineering or Computer science.
• Understanding of TCP/IP protocol stack.
• Experience with mail systems (MS Exchange 2010) and web servers (IIS, Apache) is a plus.
• Experience with scripting languages (Windows/DOS batch) is a plus.
• Working experience with MS SharePoint,
• Knowledge of server maintenance is a plus.
• Knowledge of Visual Basic and Excel macros is a plus.
• Demonstrable ability to lead and manage staff

Behavioural competencies

• Managing resources to optimize results
• Working with people
• Handling insecure environments
• Analyzing
• Empowering and building trust
• Communicating with impact and respect