ICT Engineer Internship

The United Nations Development Programme (UNDP) Unit of Information and Technology Management (ITM) in Copenhagen is responsible for supporting UNDP Country Offices around the world with ICT and Green Energy solutions. Our Unit offers a stimulating and versatile internship in an international environment with contact to various partners from some 166 countries with UNDP presence. We are a team who work in a dynamic and informal atmosphere, and we expect our interns to become vital members of the team. 

As an intern, you will be given tasks and opportunities that have a direct global impact on the development efforts of the international community. The UNDP ITM ICT Engineering internship programme enhances the academic life experience of passionate students as interns and empowers them to become socially responsible, innovative, and environmentally conscious leaders of tomorrow. We bridge the gap between textbook learning and real-life industry experience by taking interns behind the scenes of the world’s leading clean energy and sustainability initiatives, while learning to take into consideration the local context. 

By being part of our dynamic unit, you will also gain worldwide connections with other top-talented interns and UN staff from other agencies; our office is located at the UN City in Copenhagen giving you the opportunity to interact with people outside the UNDP ITM Unit.

Duties and Responsibilities

• Assist in providing effective Digital Platform Services to UNDP Country Offices worldwide including OneICTbox, Managed Security Services and cloud-based network infrastructure services
• Assist in providing advisory support to UNDP Country Offices to implement stable and robust ICT infrastructure through satellite services, firewall services and innovative ICT solutions
• Support the team in maintaining and upgrading Connectivity monitoring – Global NMS platform (using SNMP and others)
• Assist in promoting, testing and working with Cloud solutions – Cisco/Meraki technology/solution and similar
• Assist in developing and implementing cloud-based Unified Communication System
• Support developing Business Applications based on SharePoint Online, PowerApps, PowerBI, together with Data Analytics tools
• Assist with Service management models including ITIL Best Practice and a Service Desk, Service Catalogue
• Contribute to draft quality focused training material, procedures, instructions and templates from best practice and disseminate through a Practice Community
• Assist the Unit in organizing internal and external conferences
• Assist in the promotion of ITM’s overall ICT strategic framework and work plan pertaining to the minimum ICT standards, infrastructure, and connectivity dimensions
• Assist the Business Development Group in hosting webinars and presenting/explaining ICT solutions that are developed in-house to country office

Required Skills and Experience

Education:

Applicants to the UNDP internship programme must at the time of application meet one of the following requirements: 

• Be enrolled in a postgraduate degree programme (such as a master’s programme, or higher);
• Be enrolled in the final academic year of a first university degree programme (such as bachelor’s degree or equivalent);
• Have recently graduated with a university degree (as defined in (1) and (2) above) in the field of IT Technician/Software Developer, Computer Science, Electrical Engineering and, if selected, must start the internship within one-year of graduation;
• Be enrolled in a postgraduate professional traineeship program and undertake the internship as part of this program.

Experience:

• Knowledge in one of the following fields is required: Internetworking, Network management, Microsoft collaboration tools, API programming or similar areas.
• Knowledge in Internetworking (TCP/IP, firewall, routing/switching, LAN, WIFI, etc.) is an advantage
• Knowledge in Unified communication (voice over IP technologies, Microsoft Exchange messaging platform, Cisco Call managers etc.) or Network Monitoring systems (SNMP based) is an advantage
• Knowledge in Microsoft collaboration and productivity Tools: Microsoft Office package, MS Teams, SharePoint, O365, Azure or google apps is an advantage
• Knowledge in developing API scripts and scripting languages is an advantage
• Knowledge with network architecture and network monitoring systems is an advantage
• Experience in managing and updating website content is an advantage
• Experience with gathering, consolidating, and analysing data from databases and reports is an advantage
• Interest in developing sustainable solutions for country offices, focusing on ICT and renewable energy
• Fluent in written and spoken English is required. Working Knowledge of other UN languages is an advantage

Source: https://estm.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions/job/16942