ICT Innovation Support

CTG overview:
CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.
CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.
Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.
Visit www.ctg.org to find out more

Overview of position:
Under the direct supervision of the Chief Innovation Technology Section in Abyei & over all supervision of Chief FTS, the ICT Innovation Support will be responsible for the following duties as mentioned in this TOR.

Role objectives:
Assist in developing online applications as solutions to business problems (demand based) that address the needs of sharing experience & expertise.
Monitor new technological developments & suggest innovation to the website & intranet to ensure that the use of the most adequate & up to date technology in information management & delivery, including web based tools, distance learning, multi media applications, workflow & cooperative knowledge management tools, etc.
Assist in the deployment of UN field enterprise systems (FSS, Comet, Cosmos, Umoja etc.) to the missions & support other ICTD systems.
Development & deploy databases using SQL & other applications.
Significant experience in the administration of client application systems such as FSS modules, NOTICAS.
Proficient in programming languages, such as .NET Framework, Microsoft SQL, HTML / CSS.
Share Point online development, experience in analyzing stakeholder requirements & automating business processes using Microsoft Share Point online, InfoPath & the Microsoft Power Platform (PowerApps, Power Automate).
Support with survey forms, 11 workflows, validation apps, story maps, dashboards based on the need of the program.
Reporting apps through which the IMO continuously interacts with the contractor to make sure data is not missing & is correctly captured.
IMO assists the contractor when the system fails, or manual edit is needed.
Working on ArcGIS pro for quality control of the data & correcting or seeking explanation from the contractor.
Continuously interacts with UNMAS operations staff, troubleshooting historical issues or providing new working features based on their suggestions.
Providing training to both UNMAS & contractor staff, planned or unplanned on ad hoc basis on the use of the IMS & reports.
Road data & tracks manually updated to external mapping which is outside of the IM database.
Advising UNMAS operations on how to proceed when tasks are interrupted for varying reasons on a case by case basis.
Providing multiple products (charts, maps & reports) to support UNMAS Program Officers with their reporting obligations.
The task workflow is built, but still needs to be tested & approved by UNMAS operations.
The verification of the daily progress reports against the IMSMA completion reports & the monthly summary every month to ensure that the data provided by the IP is accurate.
Provision of timely GIS / IT related advice to UNMAS operations team as well as the contractors Operations Managers & Technical Field Managers.
The IMO supports the verification of the data after the validation by UNMAS operations team to ensure the accuracy of the data.
Continuous support by the IMO is needed to enable the functionality & the smooth running of the task workflow.
Share Point online & Power BI administration, manage permissions on sites, lists, libraries & reports.
Expertise in creating ad hoc Microsoft Power BI analytical reports & maintaining Microsoft Power BI environment.
Prepare, maintain user guides & training material of all automated solutions.
Provide trainings on all deployed UN systems.
Ensure that the requested solutions are automated as per the requirements gathered & deployed within deadline.
Ensure the confidentiality, security & integrity of data.
Support the System Analysts for any functionality related queries.
Ensure customer satisfaction through follow up, client responsiveness & thorough communication.
Creates implementation communications for relevant audiences to be reviewed & distributed submission & collaboration with change & release management team.
Any other duties as required from the unit supervisor.

Project reporting:
This role works under the direct supervision of the Chief Innovation Technology Section in Abyei & over all supervision of Chief FTS.

Key competencies:
Education in a relevant discipline.
Experience relevant to the role.
Fluent in English.

Team management:
This role has no team management responsibility.

Further information:
Qualified female candidates are encouraged to apply for this role.