ICT Junior Analyst

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Description

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• Support the Country Office as per signed Delegation of Authority for IT functions.
• Develop innovative tools and resources to enhance internal digital communication.
• Provide inputs to the development and review of internal ICT policies and procedures as required.
• Provide IT support in the use of Quantum (UN WOMEN’s implementation of Oracle-based ERP) and other business efficiency tools for improved business results and improved client service

• Install, operate, and maintain all Country Office hardware equipment.
• Provide advice on the acquisition of hardware supplies
• Make routine repairs and change of hardware electronic components. 
• Plan, install and maintain all communication systems including mobile and satellite phone
• Ensure proper operation of UN Women phones for staff.
• Install commercial and in-house developed software and related upgrades, anti-virus programmes.
• Maintain an up-to-date inventory of the software and hardware

• Configure network printers and provide user access as required
• Trouble-shoot and monitor network problems; respond to user needs and questions regarding network access.
• Ensure UN Women’s internet connectivity aligns with organizational requirements
• Manage Local Area Network (LAN) infrastructure and work collaborate with HQ team. Develop system regarding HQ standard.
• Implement backup and restoration procedures; maintain backup logs; organize off-site storage of backups.
• Maintain measures for business continuity and disaster recovery processes and procedures including backup and restoration of both server and local storage facilities.
• Provide web management services.

• Manage UN Women country office Web page and provide support if needed

• Diagnose, evaluate, and prioritize requests for assistance from personnel working on site or remotely in the CO experiencing problems with hardware, application software, operating systems, networking, and other computer related issues.
• Liaise with ICT Colleagues in RO-ECA and HQ as required for support and guidance.
• Meet all ICT on-boarding requirements for new personnel and provide ICT orientation for the newcomers.
• Timely identify ICT related potential threats and implement preemptive and remedial actions.

• Identify and promote different systems and applications for optimal content management, knowledge management and sharing, information provision.
• Collaborate with management to identify opportunities for converting business processes into web-based systems. Improve reporting structure through AI applications such as Power BI to enhance efficiency.
• Provide support and collaborate with Monitoring and Evaluation colleagues on IM (information management) processes, if needed.

• Perform regular maintenance of office equipment.
• Ensure damaged equipment is sent to appropriate service centers.
• Process ICT equipment registration and disposal in Quantum asset module, support to the physical inventory verification exercise by checking the accuracy of records and location of property and prepare inventory reports as required;

• A stable and reliable IT Platform and Service Delivery environment .
• Well maintained and serviced hardware and software.
• Quality support and advice to clients.
• Timely web maintenance.
• Quality training and reference materials.

• Advanced (Masters) degree in Computer Engineering, Software Engineering, Computer Science, Information Systems, Information Management, or related field
• A first-level university degree in combination with at least two additional years of qualifying experience may be accepted

• At least 1 year of responsible experience in network administration and use of hardware/software, telecommunications facilities
• ICT Experience in SharePoint/HTML required
• A+ knowledge (A+ is fixing the hardware and software issues) required
• Certification on CISCO Meraki and Microsoft Azure Fundamentals is an asset.
• ICT experience in UN Agency with knowledge of ICT functions, applications, network administration and use of hardware/software, telecommunications facilities is an asset
• Knowledge of programming languages such as Java, Python, SQL considered is an asset
• Certification in graphics packages considered is an asset
• Knowledge of Power BI considered as an asset.

• Fluency in English and Turkish is required.

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