ICT Manager

Under the supervision of the ICT Coordinator, the ICT Manager’s primary responsibility is to lead and oversee a team of specialized ICT professionals in managing and maintaining the site’s ICT infrastructure and support. S/He participates in the implementation of ICT projects, manages the proper installation of fixed and mobile IT and telecommunication infrastructures, as well as their maintenance. S/He is directly responsible for the ICT Specialists 1 or 2 affected to his team.

Main Duties and Responsibilities

• Provide leadership in the design, implementation, and maintenance of the organization’s ICT infrastructure, ensuring alignment with the organization objectives, with reliability and security in mind.
• Plan, install, adapt, and maintain all IT equipment of the site (computers, servers, printers, peripherals, internal networks, power systems, cabling, internet connections, and installations) following internal standards and procedures.
• Oversee the work of ICT specialists in designing and implementing infrastructure projects, including technologies such as SIP Trunk, VSAT, HF, VHF telecommunication, LAN, and Software Defined WAN.
• Mentor and coach ICT specialists, providing technical guidance and support to resolve complex technical challenges and deliver high-quality solutions.
• Stay abreast of industry trends and developments, evaluating emerging technologies and recommending strategic investments to enhance the organization’s ICT capabilities.
• Serve as a technical escalation point for unresolved issues, leveraging your expertise and internal network inside ICRC to troubleshoot and resolve critical incidents in a timely manner.
• Participate in budget development and ensure its tracking.
• Cultivate strong relationships with external vendors and service providers, support the ICT Coordinator in contracts negotiating phases and service level agreements to ensure quality service delivery.
• Under the leadership of the ICT Coordinator, lead the writing, validation, and enforcement of the ICT policies applicable to ICRC staff.
• Represent the ICT department in cross-functional meetings and initiatives, advocating for ICT priorities and aligning technology strategies with organizational goals.
• Communicate regularly with senior management and key stakeholders, providing updates on ICT projects, initiatives, and performance metrics.

Education and Experience Required

• Bachelor’s degree in computer science, Information Technology, or related; master’s degree preferred.
• Minimum of 7 years of experience including 2-3 years in a technical leadership role, with expertise in designing, implementing, and managing complex ICT infrastructure projects
• Proficiency in a wide range of ICT technologies and systems, including networking, telecommunications (HF, VHF), VSAT, SIP trunk, cybersecurity, and on premises server management.
• Experience in providing user support and helpdesk services at Level 2, with a strong understanding of workplace and digital workplace environments.
• Relevant certifications such as ITIL, PMP, or CISSP, are highly desirable.
• Good command (spoken and written) of English. Knowledge of French is an asset.
• Familiarity with IT policy implementation and documentation procedures, including drafting and updating technical documentation for various IT equipment.
• Experience in liaising with external suppliers for repairs and managing administrative tasks such as supply requests, vendor contacts, and contract renewals.
• Proven track record of innovation in resolving technology-related issues and willingness to explore and implement innovative solutions.
• Applicants should have a Nigerian nationality or hold a working permit.

Desired profile and Skills

• Proven track record of successfully delivering complex ICT projects on time and within budget, with a strong focus on technical excellence and customer satisfaction.
• Excellent problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
• Strategic thinker with the ability to develop and execute ICT strategies that align with organizational objectives and drive innovation.
• Strong communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
• Experience working in a global or multicultural environment is an asset, with proficiency in multiple languages preferred.
• Certifications in relevant domains such as Microsoft Windows Desktop or Server administrator, Fortinet, GVF, ITIL or equivalent, would be advantageous.

Grade: B3