ICT Manager (Senior Architect, Cloud Hosting & Integration Services)

tendersglobal.net

Job Description

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In support of UNICEF digital programmes and daily operational requirements, the ICT Manager (Cloud Hosting and Integration Services) leads and oversees the design and management of global platforms, validates cloud application designs. This role oversees and advises on the deployment topologies of applications in the cloud and applicable on-premises environments, and is accountable for decisions on deployments in public, private, and hybrid cloud environments.

The ICT Manager is the lead Senior Architect responsible for the design and architecture of Cloud Enterprise Systems and their integration to other corporate systems and applications. Based on business requirements, user needs and regulatory compliance, this role leads the selection, customization and introduction of SaaS systems, enterprise PaaS systems and cloud-based applications and services. 

The ICT Manager works in close collaboration with other senior architects in ICTD and other UN agencies to establish and maintain a cohesive, secure and well-integrated ecosystem of capabilities that enhance the pace of application delivery and solutions fit-for-purpose medium to long-term.

This role also acts as a technical lead and project manager for organizational IT projects related to the domain of expertise, ensuring implementation in terms of scope, budget and timelines and identifying business requirements and recommending a technical approach to meet these needs and generate design specifications for technology development.

This position is under the supervision of the Chief, Technology Architecture and Operations and supervises 4 fixed-term ICT Specialists at the P-3 level.  This position may also supervise the work of Temporary Appointments and Consultants. The role is also responsible for the management of vendors who deliver a portfolio of high-value digital products to UNICEF.

Key responsibilities

Design and Management of Global Cloud Platforms and Integration services
Lead the design and implementation of the global technical roadmaps for Cloud Hosting, Integration and Collaboration Services.
Analyze technology trends in the market and the UN system to determine the potential impact on UNICEF systems architecture with a particular focus on cloud services.
Review, modify, optimize, and improve existing cloud systems and integrations in accordance with best practices and evolving cybersecurity requirements.
In coordination with TAO unit leads and other ICTD sections and in collaboration with other stakeholders, designs and establishes technical guidelines, standards, and procedures for these cloud services.
In partnership with Business Relationship Managers, Division of Financial and Administrative Management and Programmes Group, lead the expansion of Cloud Platforms and Services to address the needs of new UNICEF managed digital program interventions.
In partnership with Application Platforms Senior Architect collaborate in technical aspects of the Global Enterprise Agreements for Microsoft and Amazon Web Services related to Cloud Hosting.
Analyze technical, legal and commercial value of using cloud services to extend new and existing system lifespan and functionalities.
Liaise with other solution architects in ICTD and the UN to specify and deliver integration components in support of corporate and Technology for Development applications.
Evaluate and manage vendors and partnerships to ensure that UNICEF derives the most value and oversee related consultant activities and deliverables.
Works closely with other section leads, ICT Manager (CORE Services), ICT Manager (Application Platform Services) and ICT Manager (Enterprise Network Services)
Act as the Subject Matter Expert and focal point for Cloud Hosting services within the ICTD Architecture Group and manages the technical aspects of the cloud commissioning process:
Contribute to the review and clarification of business capabilities met by current systems, gaps, and a desirable end state.
In collaboration with other ICTD Architecture Group members, review and propose solution approach ideas for new business cases by selecting the best options and providing strategic direction in the architecture, design and integration of platform services.
Contribute in identifying future recurrent costs for posts, non-posts, licenses, maintenance, and enhancement in new digital products.
Identify key vendors, partners, and Long-Term Agreements, and contribute to ensuring solution designs fulfil all technical and non-technical requirements.
Educate ICTD and field teams on the implementation of new cloud technologies and initiatives.
Analyze and advise on UNICEF business, regulatory and compliance requirements around the UNICEF technology ecosystem.

IT Project Management

Under the oversight of the Chief of Section, acts as a Project Manager and technical Supplier for IT projects initiated by Technology Architecture and Operations (TAO) Section, Cloud Hosting unit.
Prepares project plans, scope, and delivery of the assigned projects and ensures that all solutions are delivered on time, on budget and aimed at realizing business value by applying best practices and techniques in project and change management.
Responsible during project assignments for identifying business requirements and recommending a technical approach to meet those needs and generate design specifications for technology development.
On an ad hoc basis, leads an incubator project that will take a strategically significant new or innovative technology or architectural approach. Such projects will create the foundations for organizational strategic platforms on which future critical business systems may depend. Significant experience of major systems architecture is needed to ensure that a robust and scalable solution is developed.

Leadership and People Management

Strategically lead, supervise, develop, and empower staff under supervision.
Promote culture of performance management, providing timely guidance, feedback and support to supervisees.
Monitor work progress and ensure results are achieved according to schedule and performance standards.
Promote a team environment of staff well-being, accessibility and inclusion.
Develop work plans and targets based on strategic division and organizational priorities.
Any other duties assigned by the Section Chief.

To qualify as an advocate for every child you will have…

Minimum requirements:

Education: An advanced university degree (Master’s Degree or higher) in computer science, information systems, or a related field.
A first University Degree (Bachelor’s Degree or equivalent) in a relevant field combined with 2 additional years of professional experience may be accepted in lieu of an advanced university degree.
Work Experience: At least 8 years of relevant work experience with Microsoft Azure, M365 including hands-on service management experience in:
Azure subscriptions, Azure PaaS and Azure Managed Applications
Enterprise Developer Collaboration Platforms management (Azure DevOPS, GitHub enterprise etc.)
DevOps practices and tools including Azure DevOps and Azure Pipelines, and hands-on of CI/CD, IaC, automated testing and observability.
Microsoft Entra (Azure AD, Azure AD B2C and related Identity Services)
Experience with scripting and automation for managing Infrastructure and Platform deployments (IaC, Powershell, Azure CLI, Terraform, Bicep, Azure Resource Manager, etc.).
SharePoint Online
Microsoft Power Platform Administration
Intune (Mobile Applications and Devices Management)
Strong understanding of cybersecurity principles and technologies and how they apply to the Microsoft Cloud Ecosystem.
Extensive experience designing landing zones in Azure and managing workloads at scale with mixed responsivity models (central, shared and delegated).
Experience leading a technical team.
Language Requirements: Fluency in English required. Working knowledge of another UN language (Arabic, Chinese, French, Russian and Spanish) is an asset.