ICT Officer

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Description

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• Ensure physical and logical security and safety of ICT environment and infrastructure;
• Operate ICT infrastructure –environment, hardware, network and telecommunications;
• Assist in the management of contracts for ICT for services and products;
• Implement corporate solutions, services and keep systems and applications up and running;
• Manage changes and apply upgrades, security updates and patches;
• Conduct or supervise the provision of preventive and corrective maintenance;
• Manage ICT disaster recovery plans;
• Monitor, assess and verify the use of ICT resources to ensure compliance;
• Escalate compliance exceptions (proactive) and deviations (reactive).

• Provide technical and operational support to end-users;
• Manage escalated ICT incidents or problems;
• Offer or coordinate training workshops or clinics to build end-users capacity or to introduce new solutions and services;
• Share local experience and lessons learned with regional office for the collective benefit;
• Support the planning, organization and implementation of capacity building and knowledge management initiatives to enhance staff competencies;
• Support opportunities to improve productively, efficiency, effectiveness and foster innovation;
• Participate in-person or remotely in country, regional or global events, discussions setting the future of ICT evolution to achieve UNICEF mission;
• Stay abreast of ICT trends, developments and best practices through professional development –journals, training, certification, etc….

• Manage and supervise digital platforms used for partnership purposes;
• Support the office business continuity plans development and ensure the inclusion of ICT inputs and perspective;
• Monitor risks and threats to ICT environment or infrastructure. Take appropriate action and inform management;
• Monitor all servers with different functions. Analyse and keep abreast of potential data security breaches
• Monitor user access to the systems and report on usage to supervisor
• Manage all the roles and permissions for PI systems/functions following approved permission settings
• Liaise with regional office, and PFP to keep abreast of new initiatives and opportunities to innovate and modernize office operations and to contribute to the collective ICT evolution.

• Spearhead approved innovation initiatives and work closely with team members to facilitate proper implementation;
• Support technical and operational knowledge transfer to programme staff, implementing partners and beneficiaries;
• Advise programme staff to build an expert team to build better relationships with counterparts and implementing partners;
• Support Supply and programme staff to establish local LTAs for ICT-related programme contracts for services and products;
• Effectively work with other teams within the country office to drive efficiency and alignment of procedures to enhance UNICEF brand in market

• A university degree in computer science, software engineering, information technology management, business administration or related social science field is required.
• A minimum of one year of professional experience in information technology management and business operations in a large international organization and/or corporation is required.
• Certification and/or proven experience in one of these several ICT technical competencies: ICT Project Management, Business Analytics, Information Security, ICT Audit and Risk Management, Telecommunications, Networks Information Security and Software Engineering and Programming.
• Fluency in English and Mandarin Chinese is required.

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