Position:                                   ICT Officer

Reports to:                                Area Manager

Duty station:                             Jigjiga and Bokh

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality, and physical ability.

General Role and Responsibilities’

The ICT Officer will play a leading role in strengthening our ICT function across Jigjiga Area Office. The ICT Officer will be responsible for both providing direct support in the Jigjiga office and offering technical guidance and expertise to Area staff working in other locations of the Somali region.

Specific Activities;

• Accountable for adherence to all relevant NRC policies, guidance and procedures.
• Accountable for the implementation of the global, regional and CO specific ICT initiatives, tools, and systems.
• Responsible for the development of new Jigjiga-specific ICT procedures, SOPs, guidelines and tools as needed.
• Responsible for ICT control mechanisms of NRC operations across Jigjiga to ensure compliance with NRC procedures, ICT policy and handbook.
• Responsible for technical guidance, support and capacity building of the jigjiga Area staff.
• Provide input into, and support managing the ICT budget; analysis of cost efficiency, recommendations on needs and balancing requirements to resources.
• Ensure good quality, accurate, timely reports of ICT services are shared internally and to ICT CO in line with regulations & policy.
• Liaise with ICT suppliers and be responsible for smooth and stable work of ICT / communication equipment (laptops, desktops, printers, network equipment, satellite phones etc.).
• Ensure stable, smooth functioning of networks, both LAN (wired and Wi-Fi) and Internet connections, in offices and other premises rented by NRC. Ensure the timely updates of all software installed on ICT equipment.
• Be responsible for, and maintain, accurate ICT registries: registry of ICT assets, license registry, sat phones registry, mobile Wi-Fi routers registry, etc. Follow and inform in advance the line manager about the expiration of licenses, ensure the timely procurement request for the new licenses.
• Implement and support the backup system for NRC data. Ensure the regular backups for all required data, proper backup accounting and storage, in line with Security and ICT policies.
• Report all potential fraud cases as per Whistleblowing policy.

Generic professional competencies: 

• BSc degree in Computer Science and ICT related fields
• 4 years of experience in the ICT field, preferably within the humanitarian sector or the ICT support field.
• excellent written and spoken in English communication skills.
• Have experience with mail systems (MS Exchange 2010), web servers (IIS, Apache), scripting languages (Windows/DOS batch), MS SharePoint, server maintenance, Visual Basic, and Excel macros will be highly advantageous.
• Excel at identifying and resolving challenges.
• Are a responsible, independent, and attentive individual with excellent stress management and diligence.