ICT Project/Support Officer

• Attractive local package
• Friendly and supportive team environment
• Join the principal development organization in the Pacific region

Description

The Pacific Community (SPC) is the principal scientific and technical organisation in the Pacific region, supporting development since 1947. We are an international development organisation owned and governed by our 27 country and territory members. In pursuit of sustainable development to benefit Pacific people, our organisation works across more than 25 sectors. We are known for our knowledge and innovation in such areas as fisheries science, public health surveillance, geoscience, and conservation of plant genetic resources for food and agriculture.

The Operations and Management Directorate (OMD) provides corporate services to all SPC Divisions and Programmes. It consists of three key departments: Finance, Human Resources and Information Services. OMD is focused on improving the effectiveness of systems, policies and management to provide high-quality customer-oriented services.

The role – ICT Project/Support Officer will be responsible for the implementation of ICT projects within the organization. This individual will ensure successful project implementation in collaboration with cross-functional teams and assisting with managing project risks and issues. Additionally, this individual  may be required to provide end-user ICT support on a day-to-day basis as needed.

The key responsibilities of the role include:

Project Planning and Initiation

• Work with stakeholders to clarify project goals and scope.
• Assist with creating project plans, including timelines, milestones, and resource allocation.
• Assist in the evaluation of project feasibility and identify potential risks.

Project Execution and Monitoring

• Keep track of project progress and adjust as needed.
• Assist in holding regular project meetings to keep everyone informed.
• Assist in managing project documentation, including requirements, specifications, and change requests.

Risk Management and Issue Resolution

• Identify project risks and plan strategies to minimize potential impact.
• Proactively identify and resolve issues that may arise during project execution.
• Escalate unresolved issues to appropriate stakeholders and facilitate timely resolution.

Quality Assurance and Compliance

• Ensure that projects adhere to quality standards and compliance requirements.
• Conduct regular quality assurance reviews to assess project deliverables and performance.
• Participate in post-project reviews to evaluate project outcomes and identify areas for improvement.

Stakeholder Communication and Relationship Management

• Build good relationships with stakeholders, including business users, IT teams, and external vendors.
• Communicate project objectives, progress, and outcomes to all stakeholders.
• Address stakeholder concerns and requests in a timely and professional manner.

ICT Support

• Provide first-line technical support to end-users via various channels, including phone, remote access, email, and in-person.
• Troubleshoot hardware, software, security and network issues promptly and effectively.
• Diagnose and resolve technical problems related to desktops, laptops, AV equipment, printers, digital desk phones, mobile devices, and other IT equipment.

For a more detailed account of the key responsibilities, please refer to the online job description.

Key selection criteria

Qualifications

• Diploma in IT or equivalent tertiary qualification.

Technical expertise

• Relevant IT work experience of 4-5 years.
• 2 years of proven experience in project management.
• Strong understanding of project management methodologies, tools, and techniques.
• Demonstrated team player.
• Good organizational skills.
• Experience working in the Pacific.    

Language skills

• Excellent English communication skills (oral and written).

Interpersonal skills and cultural awareness

• Ability to work in a multicultural, inclusive and equitable environment.

Salary, terms and conditions

Contract Duration – 3 years – subject to renewal depending on funding and performance.

Remuneration – The ICT Project/Support Officer is a band 7 position in SPC’s 2024 salary scale, with a commencing taxable salary range of FJD 2,287-2,859 per month, plus local staff benefits. An offer of appointment for an initial contract will normally be made in the lower half of this range, with due consideration given to experience and qualifications. Progression within the salary scale will be based on annual performance reviews.

Recruitment principles – SPC’s recruitment is based on merit and fairness, and candidates are competing in a selection process that is fair, transparent, and non-discriminatory. SPC is an equal-opportunity employer, and is committed to cultural and gender diversity, including bilingualism, and will seek to attract and appoint candidates who respect these values. Due attention is given to gender equity and the maintenance of strong representation from Pacific Island professionals. If two interviewed candidates are ranked equal by the selection panel, preference will be given to the Pacific Islander.

Applicants will be assured of complete confidentiality in line with SPC’s Privacy Policy.

Application procedure

Closing Date – 7 July 2024 at 11:59pm (Fiji time)

Job Reference: JM000694

Applicants must apply online at http://careers.spc.int/

Hard copies of applications will not be accepted.

For your application to be considered, you must provide us with:

• an updated resume with contact details for three professional referees
• a cover letter detailing your skills, experience and interest in this position
• responses to all screening questions

Your application will be considered incomplete and will not be reviewed at shortlisting stage if all the above documents are not provided. Applicants should not attach copies of qualifications or letters of reference. Please ensure your documents are in Microsoft Word or Adobe PDF format.

Only Fijian citizens are eligible to apply for this role.

SPC does not charge a fee to consider your application and will never ask for your banking or financial information during the recruitment process.

Screening Questions (maximum of 2,000 characters per question):

1. Can you describe your experience with managing ICT projects or providing technical support in a previous role? Please highlight any specific projects or support initiatives you led or participated in.
2. Could you describe your past experiences relevant to this role?
3. In a new ICT project environment, there’s often a learning curve to understand the systems, processes, and team dynamics. How do you typically approach settling into a new role like an ICT Project/Support Officer? What steps would you take to familiarize yourself with the project scope, stakeholders, and existing systems to ensure a smooth transition and effective contribution?

Position Description