ICT Senior Analyst – ICT Project Management Retainer

Under the overall guidance and supervision of the Project Manager, and in accordance with UNOPS policies, procedures, and practices, the incumbent will provide technical expertise regarding the specialized Software and Hardware equipment needed for the establishment of a NWMIS (GIS compatible). The incumbent will promote a client-oriented approach consistently and will work in close collaboration with the Project Team, respective units in the Amman Operational Hub, and local stakeholders.

Specific Technical Requirements for the software:

• Design, and develop, a robust waste management information system with the following technical capabilities:

  • Database management for efficient storage and management of waste-related data.

  • User Interface (UI) and User Experience (UX) Design

  • Integration with GIS for spatial analysis and visualization.

  • Reporting and analytics features for generating insightful reports and dashboards.

  • Mobile accessibility for field operations and real-time monitoring.

  • Workflow automation to streamline waste management processes.

  • Security measures to protect sensitive waste data.

  • Scalable architecture and API ready to accommodate increasing data volumes.

Specific Business Requirements for the software:

• Ensure the system meets key business objectives, including:

  • Regulatory compliance with waste management standards and environmental regulations.

  • Cost management through efficient resource allocation and cost tracking.

  • Operational efficiency improvements through process automation.

  • Environmental sustainability initiatives, including waste minimization and recycling.

  • Enhanced customer engagement features for stakeholders.

  • Risk management measures to mitigate compliance and environmental risks.

  • Integration with existing enterprise systems and third-party applications.

1. Functions and Key results expected:

The ICT expert will be responsible for the following tasks:

Summary of Key Functions:

1. Needs Assessment and Determination of Technical Requirements

2. Reporting

1. Needs Assessment and Determination of Technical Requirements

• Gather information from stakeholders to understand organizational requirements, challenges, and objectives; Define functional and performance requirements to ensure the software meets organizational goals.

• Analyze existing systems and processes, if any, to identify areas for improvement.

• Provide expert advice on complex systems analysis and design; Ideate on potential solutions and lead on prototypes; develop plans for requirements specification, implementation plans, resources, milestones, and cost estimates.

• Provide expertise, technical knowledge, staff support, and other related overall guidance and advisory when required.

• Understand information system and business operational issues; analyze and evaluate critical systems matters.

• Design and maintain project-related technical documentation and work with other program and technical staff to ensure that project information needs are met. 

• Be an effective technical interface of the UNOPS, PMU, and WB to liaise with partners, with tech companies, and key stakeholders.

• Prepare a technical document for a software tender; develop cost proposals for contractual services and oversee the technical evaluation of proposals received.

• Support on planning, developing, compiling, drafting, and editing information systems documents to be used for donors, partners, and stakeholders. 

• Design information governance policies, risk management plans, and audit and compliance requirements as appropriate.

• Define the needed technical requirements and scope for the project, and support in the implementation of the new selected requirements and solutions. 

• Participate in the planning and preparation of the budget, work program and spending plan.

• Develop detailed technical specifications for the software solution based on the needs assessment.

• Specify integration requirements with existing systems, if applicable.

• Ensure that the technical requirements reflect scalability, security, and usability of the software solution.

• Support in the preparation of tender documents for software development services, through providing technical input and expertise to ensure that tender documents accurately reflect project requirements and objectives and support in determining the qualifications, eligibility and evaluation criteria.

• Participate in responding to inquiries and providing clarifications to prospective bidders regarding the tender documents and technical requirements.

• Participate as a technical expert in the evaluation of proposals received from bidders.

• Assess proposals against technical specifications, performance criteria, and project objectives.

• Provide recommendations and technical insights to the evaluation committee to support informed decision-making.

2. Reporting

Throughout the duration of the project, the ICT expert will produce various outputs and deliverables to ensure the successful implementation of the software solution. These outputs and deliverables will serve as tangible results of the expert’s efforts and will contribute to the overall project objectives. The following outlines the key outputs and deliverables expected from the ICT expert:

1. Needs Assessment Report

• A comprehensive report detailing the findings of the needs assessment conducted by the expert.

• The report will include insights into organizational requirements, challenges, and objectives identified through stakeholder engagement, data analysis, and other research methods.

• Recommendations for addressing identified needs and achieving project goals will be provided based on the assessment findings.

1. Technical Specifications Document

• A detailed document outlining the technical specifications, functional requirements, and performance criteria for the software solution and hardware components.

• The document will serve as a blueprint for the development process, providing clear guidance to the software development team on the desired features, functionalities, and performance expectations.

• Specifications for integration with existing systems, scalability, security measures, and user interface design may also be included as relevant.

• Detailed disaggregated Bill of quantities, prices schedule along with detailed cost estimates.

1. Other Ad-Hoc Deliverables

• Any additional documents, reports, or materials deemed necessary to support the successful implementation of the software solution.

• Ad-hoc deliverables may include presentations, technical diagrams, user manuals, or project status updates as requested by project stakeholders.

• Participate as a technical expert in the evaluation of proposals received from bidders. And, supervision to the compliance of the deliverables.

• Reception and Inspection Reports.

Impacts of Results

The incumbent directly impacts on the achievement of project outputs by adhering to the Project Documents and UNOPS procedures, reducing risks, cutting costs and improving success rates. This consequently reinforces the visibility and image of UNOPS as an effective service implementing agency in project services and management, and strengthens its competitive position as a partner of choice in sustainable development and project services.

• Advanced degree preferably in Business Analysis, System Analysis, Information Systems, Information Techncoloay, Computer science, Computer and Communication Engineering, or related disciplines is required.
• A first level univesity degree in Business Analysis, System Analysis, Information Systems, Information Techncoloay, Computer science, Computer and Communication Engineering, or related disciplines, in combination with qualifying experience, may be accepted instead of the advanced university degree.