ICT Senior Assistant

Under the overall supervision of the UNOPS Senior Programme Manager, the incumbent works under the direct guidance of the Chief, Infrastructure Operations Section (IOS) Infrastructure Operations Section, and Chief of Technology Infrastructure Support at the UN ICT Facility in Valencia, Spain. The ICT Senior Assistant is responsible for following key functions.

Summary of Key Functions:

1. Preventive and Corrective Maintenance in support of UNGSC Critical Data Center activities
2. Provision of 7/24/365 ICT Infrastructure support
3. Rack Hosting Service provided to the Data Centre for IT equipment installation and infrastructure modification as required

1. Preventive and Corrective Maintenance in support of UNGSC Critical Data Center activities (These activities are associated to the UNGSC Satellite Hub and Data Centre Environmental requirements applicable for Data Centre infrastructure service continuity in Valencia. Such activities and requirements are executed according to the scope of the ISO 27001, ISO 14001 and TIER III certifications held by UNGSC):

• Assist in routine preventive maintenance tasks according to established schedules, to ensure the reliability, optimal performance, uptime, and longevity of data center infrastructure.
• Identify potential issues or failures through regular monitoring, testing, and analysis, and take proactive measures to address them.
• Execute corrective maintenance procedures to address hardware failures, network disruptions, and other technical problems.
• Maintain accurate records of maintenance activities, including repairs, replacements, and system upgrades.
• Assist in the installation of data center structured cabling, fiber optic splicing, electrical installations and layouts.
• Follow industry standards and best practices for cable management, labeling, and documentation.
• Assist in the installation, configuration, and deployment of data center equipment and control systems.
• Collaborate with cross-functional teams to diagnose and troubleshoot complex problems related to hardware, software, and network connectivity of industrial sensors and devices.
• Assist in monitoring and maintaining HVAC systems, power distribution, power generation, power backup, UPS systems, and fire suppression systems.
• Monitor, analyze and optimize cooling systems and power usage to upgrade performance and increase efficiency, reducing power consumption when possible.
• Provide technical support with access control systems, including revision of access point control devices, tailgate system, door locks, access control terminals
• Provide hardware installation assistance for CCTV and audio-video systems
• Respond to and resolve escalated technical issues and outages in a timely manner to minimize downtime and ensure optimal performance.
• Collaborate with cross-functional teams to diagnose and troubleshoot complex problems related to hardware, software, and network connectivity.
• Liaise with External Service Providers or contractors to support other technologies integrated within the Data Centre infrastructures (Main electric lines, Fire Suppression Systems, UPS’s and Generators) 
• Assist in the setup and organization of data center storage warehouse operations, including shelving systems installation, inventory management, and layout planning.
• Support with disaster recovery exercises.

Impact of Results

The effective and successful achievement of key results by the ICT Senior Assistant directly affects the overall efficiency and effectiveness of the relevant business unit/project, in ICT management, impacting the timely and effective implementation of the respective services and deliverables.  This ensures client satisfaction and promotes the image and credibility of UNOPS as an effective service provider in project services and management. This enhances UNOPS’ competitive position as a partner of choice in sustainable development and project services in the country/region served.

Education:

• Advanced university degree (master’s or equivalent) with no relevant experience is desirable; OR 
• First-level university degree (undergraduate, bachelor, or equivalent), preferably in industrial engineering, electrical engineering, computer science, or any related field, with one (1) year of relevant experience, will be considered an asset; OR
• Secondary school diploma (or high school equivalent) and five (5) years of relevant experience are required.