ICT Senior Assistant Data Center Infrastructure

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Description

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• Preventive and Corrective Maintenance in support of UNGSC Critical Data Center activities
• Provision of 7/24/365 ICT Infrastructure support
• Data Center Infrastructure structured cabling and IT equipment installation and Rack Hosting Service support
• Provide technical support for the Internet of Things (IoT) or operational technology (OT) systems

• Assist in monitoring and performing routine preventive maintenance tasks according to established schedules to ensure the reliability, optimal performance, uptime, and longevity of the data center infrastructure.
• Identify potential issues or failures through regular monitoring, testing, and analysis and take proactive measures to address them.
• Execute corrective maintenance procedures to address hardware failures, network disruptions, and other technical problems.
• Maintain accurate records of maintenance activities, including repairs, replacements, and system upgrades.
• Assist in the installation, configuration, and deployment of data center equipment and systems.
• Collaborate with cross-functional teams to diagnose and troubleshoot complex problems related to hardware, software, and network connectivity of industrial sensors and devices.
• Assist in monitoring and maintenance of data center infrastructure systems: HVAC (heating, ventilation, and air conditioning) and free-cooling, Power generation systems (photovoltaic, etc.) and power distribution systems, Power backup systems (power generators, uninterruptible power supply), Fire suppression, Access control, IoT equipment, IT data center equipment
• Assist with the access control system, including the revision of access point control devices, tailgate system, door locks, access control terminal, application setup, maintenance, and support.
• Provide setup assistance for CCTV and audio-video systems.
• Respond to and resolve escalated technical issues and outages in a timely manner to minimize downtime and ensure optimal performance.
• Collaborate with cross-functional teams to diagnose and troubleshoot complex problems related to hardware, software, and network connectivity.
• Monitor, analyze, and optimize cooling systems and power usage to upgrade performance and increase efficiency, reducing power consumption when possible.

• Perform “on call” duty technical service to react on any incident affecting Data Centre infrastructures.
• Liaise with External Service Providers or contractors to support other technologies integrated within the Data Centre infrastructures (Main electric lines, Fire Suppression Systems, UPS’s and Generators)  
• Monitor, analyse and optimize cooling systems and power usage to upgrade performance and increase efficiency, reducing power consumption when possible.
• Data Center Infrastructure structured cabling and IT equipment installation and Rack Hosting Service support
• Assist in installing and implementing structured cabling in the data centres and operations buildings, operations, and projects.
• Assist in the installation and implementation of Fibre Optic cabling (FO) in the data centers, operations building and other facilities
• Follow industry standards and best practices for cable management, labeling, and documentation. 
• Assist in the inventory management of data center equipment
• Oversee the provisioning and management of data center rack space, ensuring efficient utilization and adherence to best practices.
• Coordinate with internal teams and external customers to allocate rack space and ensure timely deployment of equipment.
• Assist in conductucting regular audits of rack installations, ensuring compliance with safety, security, and performance standards.
• Provide technical support for the Internet of Things (IoT) or operational technology (OT) systems:
• Assist in the deployment, configuration, and maintenance of IoT/OT devices and systems, such as sensors, controllers (PLC, Microcontrollers), and gateways.
• Collaborate with IoT/OT teams to implement security measures, monitor system performance, and ensure compliance with industry standards.
• Troubleshoot and resolve issues related to IoT/OT devices or sensors connectivity, data collection, and integration with enterprise systems.
• Performs other duties as may be reasonably required and in line with the incumbent’s scope of services above

• Completion of Secondary education is required.
• Diploma or University Degree, preferably in industrial engineering, electrical engineering, telecommunications engineering, computer science or any other related field is desirable.

• Data Centre support certification or similar
• CompTIA A+ certification or similar
• Relevant certifications in fiber optics installations and testing are a plus.

• A minimum of five (5) years of progressively responsible professional experience in the field of ICT, Information Systems, or other related fields is required.
• A minimum of four (4) years of progressively responsible professional experience in the field of Data Centre Infrastructure, including structured cabling and fiber optic installation.

• Experience in Electrical wiring installations
• Understanding of Internet of Things (IoT), Operational Technology (OT), Industrial control systems (ICS), Supervisory Control and Data Acquisition (SCADA) systems, is desirable.   
• Good understanding of HVAC, UPS Systems, PV Systems, Fire Suppression Systems
• Experience in an international/ multicultural organization is desirable.

• Fluency in English is required. Knowledge of a second UN language is desirable.

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