Under the overall supervision of UNOPS Senior Programme Manager or designated person, the incumbent works under the guidance of the Information Systems Officer, with delegated authority, the incumbent will be responsible to perform following tasks:
Summary of Key Functions:
- Application Servers and Infrastructure Management
- Proactive and Reactive Administration
- Availability and Performance Monitoring
1. Application Servers and Infrastructure Management
- Administer Linux, Windows, and containerized hosting environments
- Configure and maintain various Websites and applications, including Apache, IIS, PHP, Python, Scripting, Nodejs,.NET, Drupal, and Custom PHP applications
- Maintain and support MySQL/MariaDB, MS SQL Server, and MongoDB
- Configure and support DevOps pipelines and other system automations
- Maintain and support enterprise Gitlab, SFTP, Jira, Confluence, Crowd, and Bamboo
- Configure and integrate automated testing tools
- Ensure systems and services are up-to-date and promptly patched
- Standard Operating Procedures drafting, review and enhancement
- System design and implementation, including virtual network segmentation, routing, access control lists, security groups, load balancing, network and web application firewalls, and caching
2. Proactive and Reactive Administration
- Daily system health-check
- Scheduled applications backups and capacity planning
- Applications services inventory management, including users inventory and resource utilization inventory e.g. I/O, storage, etc.
- Web applications and services security auditing, recovery & business continuity planning, including routine failover tests
- Incident management, including the resolution of hardware & software faults, application process failures, end-user issues & inquiries, etc. as well as security incident response
- Problem management, including performance analysis, contention analysis, etc.
- Request management, including creation of new users, new applications, application updates, password management, backups & restores, web site support and issues resolution, end-users requests, developers’ requests, system administrators’ requests, etc.
- Disaster recovery management, including web services system failovers
- Change management, Release and deployment management and configuration management for Enterprise applications
3. Availability and Performance Monitoring
- System logs and Web logs collection and analysis
- Performance monitoring and reviews against established baselines
- Performance report data generation and interpretation
- Identification of potential and actual performance bottlenecks caused by inappropriate system configuration and/or application design issues
- Root cause analysis and resolution of application-related performance issues in collaboration with application owners and infrastructure teams.
- Evaluation of web hosting requests, including performance impact analysis & security analysis, therefore confirm appropriateness of hosting in the central farm vs. isolation on a dedicated server.
- Troubleshooting web application performance issues
Performs other duties as may be reasonably required and in line with the incumbent’s scope of services above
Impact of Results
The ICT Senior Officer manages and engages in all operational aspects of content management, web applications and web services systems, ensuring those systems meet established service level agreements; manages and actively participates in projects of significant importance to the Organization; works with minimal supervision and in accordance with team’s goals; keeps abreast of available technology and shows willingness to learn new technology.
Education:
- Advanced university degree (Master’s degree or equivalent) preferably in Information Technology, Computer Science, Engineering, Electronics or in a field related to the post description.
- A first level university degree (Bachelor’s degree) in combination with 2 additional years of qualifying experience may be accepted in lieu of the advanced university degree.
Experience:
Required Experience:
- A minimum of 2 years of experience in software and system architecture design, maintenance, and support in an Enterprise Environment
- A minimum of 2 years of experience managing and troubleshooting Apache, PHP based web applications in a Linux environment
- A minimum of 1 year of experience managing and troubleshooting .NET web applications in Windows environment
- A minimum of 2 years of experience in the administration of highly-available, mission-critical systems with established High Availability (HA) and Disaster Recovery (DR) services.
Desired Experience:
- Extensive experience in MySQL, HTML, Javascript, CSS is highly desirable
- Experience in performance monitoring, performance tuning, and managing web services
- Experience managing MySQL, MS SQL Server, and/or MongoDB in an Enterprise Environment
- Knowledge and experience in IP networking, routing, VPN, load balancing, firewalls, DNS, and connectivity troubleshooting
- Knowledge and experience in Bash scripting, PowerShell scripting, Nodejs, and/or Python
- Hands-on experience with Infrastructure as Code, using CloudFormation, Terraform, Ansible, or other tools.
- Experience developing cloud native CI/CD workflows and tools, such as Jenkins, Bamboo, and Git.
- Familiarity with Storage Area Network systems and NFS storage systems
- Knowledge of virtualization technologies, such as KVM and VMware
- Experience with microservices and distributed application architecture, such as containers, Kubernetes, and/or serverless technology
- Knowledge of various cloud (AWS and Azure) technologies, such as EKS/AKS, CDN, and WAF is a plus.
- Strong troubleshooting and analytical skills
- Knowledge of Information Technology Infrastructure Library (ITIL)
- Knowledge of project management methodologies such as PRINCE2
Language Requirements:
Fluency in English is required. Knowledge of a second UN language is desirable.
How to apply
https://jobs.unops.org/pages/viewvacancy/VADetails.aspx?id=27401#3