ICT Specialist 1

The International Committee of the Red Cross (ICRC) is a neutral and independent international humanitarian organisation, which assists and protects victims of armed conflicts and other situations of violence. The ICRC is currently looking for staff to support its operations in Iraq.

ICRC offers:

• By joining our organization, you will have an opportunity to practise your profession in stimulating, complex, and sometimes challenging environments, where your work can make a difference.
• You will work with colleagues from various fields of expertise in a cross-cutting manner to help victims of conflict and other situations of violence. You will be dealing with humanitarian situations that require experience, resourcefulness, and innovation to achieve the best possible impact.
• You will work for the oldest major international humanitarian organization in the world, adding to your sense of achievement in alleviating the suffering of people and communities and giving you the chance to promote humanitarian values in these turbulent times
• You will benefit from a competitive employment package, including different possibilities for career and personal development. You will take part in an onboarding course and follow continuous training, to build your career within the ICRC and beyond.
• The competitive compensation package, a monthly salary with benefits including (13th salary, end of service indemnity, medical coverage, life insurance, a mobility allowance, and social security scheme).

Job Title: ICT Specialist 1

Level: B1

Duty Station: Iraq – Nasiriyah Sub-Delegation

Reports to: ICT Manager, Head of Sub-Delegation

Duration of Contract: One Year fixed term contract (with the possibility of renewal to an open-ended contract where performance and competencies are key to be selected for further contractual continuity)

Date of Issue: 29 April 2024

Deadline for applications: 09 May 2024

Objective:

Under the supervision of the ICT Manager, the ICT Specialist 1 will offer workplace support and maintain a proper functionality of the ICT setup and infrastructure, also he/she will in contact with all the internal and external interlocutors including service providers and offers support to users in Nasiriyah Sub-Delegation. The ICT Specialist 1 will have a good knowledge on the ICT domains (PC hardware and software, networking, telephony, radios, satellite systems, and ServiceDesk).

Key Responsibilities:  

• Installs, programs, adapts and maintains all professional ICRC Informatics, Telecom and Telephony equipment’s like (computers, printers, peripherals, internal networks, power systems, internet facilities, radios, PABX) in compliance with the internal standards and procedures.
• Manage day-to-day processes on the first level operation of ICT services of Nasiriyah Sub-Delegation by ensuring good communication with the line management as well as the users.
• Provides timely response to ServiceDesk requests from callers and walk-ins, providing remote and onsite assistance to users with ICT problems.
• Ensures all ICT support requests are accurately logged in the ServiceDesk portal and all resolutions are done according to the agreed Service Level Agreement.
• Follow-up on attribution of equipment’s to and configuration of services for new arrivals as well as receipt of any ICT materials from departing colleagues.
• Maintains proper documentation of all equipment attributed or loaned in the inventory and the ICT stock, organize requests for equipment replacement and repairs.
• Provide training to users in the use and processing of information systems and information security as per ICRC standards.

• Bachelor’s Degree in ICT domain (Electronics, Telecommunications, Computer Science, Information Systems)
• 2 years’ experience in ICT services (ServiceDesk, Workplace, ICT, Telecom).
• Fluency in English and Arabic, written and spoken.
• Excellent Communication skills.
• Strong Organisational Skills.
• Teamwork, cooperation and accountability.

How to Apply: All qualified and interested candidates should forward their applications with a detailed updated Curriculum Vitae (CV) indicating email and phone contacts with a minimum of two professional references, a cover letter stating why you think you have the necessary skills and qualifications for the said job opportunity and your salary expectations. Marked to ([email protected]) with the subject line: SURNAME First Name/ Vacancy title.

Applications will only be accepted with valid residency and work permits in Iraq. The successful candidate will undergo a three months’ probation period.

NB: If you have not heard from us within a month of receiving your application, please consider your application unsuccessful.

No Fee:

ICRC DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS INCLUDING (APPLICATION, INTERVIEW MEETING, OR PROCESSING).