ICT Specialist

How can you make a difference? 

• The primary responsibility of the ICT Specialist is to guarantee the stability, security, operational efficiency, and availability of the platform (ServiceNow) that hosts UNICEF’s Enterprise Service Management system, known as Service Gateway.
• This position reports to the ICT Manager at the P3 level and supervises 1 ICT Officer (Service Automation) at the P2 level. This role may also oversee the work of consultants.

To qualify as an advocate for every child you will have…

Minimum requirements:

• Education: Advanced degree in Information Systems, Computer Science, Information Technology, or a related field that can provide a solid understanding of computer systems, programming languages, databases, and IT concepts.
• A first university degree in a relevant area combined with 2 additional years of relevant work experience may be accepted in lieu of an advanced university degree.
• ServiceNow training programs that cover various aspects of ServiceNow administration, development, and configuration are required. Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications are key advantages.
• Training programs that cover aspects of IT Service Management are required. Accredited certifications such as ITIL 4, Prince2, PMI, Agile, and Scrum methodologies are key advantages.
• Work Experience: At least 5 years of relevant work experience with ServiceNow platform administration, including experience in leading platform enhancement projects and implementing complex customizations.
• Experience in integrating the ServiceNow platform with other enterprise systems using REST/SOAP APIs, MID Servers, and various integration tools is required.
• Experience with Azure DevOps or any relevant tool that enables organizations to deliver software applications through the entire DevOps lifecycle is required.
• Proficiency with programming languages including JavaScript, GlideScript, PowerShell, HTML/CSS, XML, and AngularJS is required.
• Experience with automation tools and technologies such as workflow automation platforms, business process management (BPM) software, robotic process automation (RPA) tools, and scripting languages is an added advantage.
• Experience in customizing the user interface (UI) and user experience (UX) is an added advantage.

Skills:

• Strong and effective oral and written communication skills
• Effective listening and interpersonal skills
• Ability to plan and organize
• Business Analysis and technical documentation skills
• Results-driven and works without supervision
• Logical approach with expert analytical and problem-solving skills
• Language Requirements: Fluency in English is required.  Knowledge of another UN language (Arabic, Chinese, French, Russian or Spanish) is an added advantage.

Source: https://jobs.unicef.org/cw/en-us/job/575364