ICT Specialist – Business Analyst/ Solution Architect – P3

Background:

UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.

The Division of Management and Administration (DMA) is responsible for the planning, allocation and management of financial, human and administrative resources including information communications and technology, the effective and efficient delivery of essential operations services in UN Women, continuous development and improvement in operations, policies and methods to align with UN Women and stakeholders’ evolving business needs and advisory support to the Executive Director in the formulation and implementation of the UN Women overall mission, strategy and plans of actions.

The Information Systems and Telecommunication (IST) Office located in the Division of Management and Administration, is responsible for the strategic planning and development of information and telecommunication systems and services, ICT solutions, sourcing of information systems and equipment to support business needs and for the maintenance, availability, reliability and quality of performance of information and telecommunications systems and services globally in all UN Women offices.

The IST Office is using Microsoft development platforms for building business applications and database systems, Drupal CMS platform for public facing websites, Microsoft Power BI for the business intelligence, and Oracle Cloud ERP for core HR, procurement and financial processes. Microsoft Office365 has been fully rolled out at the organization level and SharePoint online is used for Intranet and extranet collaboration purposes. All business applications, databases and websites are hosted at Microsoft Azure Cloud platform.

This position falls under Enterprise Applications Unit of IST office and the incumbent will work in collaboration with stakeholders, management, subject matter experts, solution architects, and technical teams to understand the business problems and opportunities in the context of customer relationship management (CRM) and build solutions that enable the business clients to achieve the goals.

Under the overall guidance of Chief, Information Systems & Telecommunications Office and direct supervision of Manager Enterprise Applications, the incumbent’s is responsible for developing solution architecture, performing business analysis and adoption of IT solutions and defining and implementing IT Standards and Quality Assurance processes.

Key Functions and Accountabilities:

Perform business analysis and adoption of IT solutions:

• Actively work across groups of internal and external resources, touching all phases of solution documentation including planning, requirements, development, and implementation to drive customer-facing and productivity enhancing capabilities;
• Create process documentation and project content in order to develop project deliverables;
• Plan and coordinate business and functional requirement gathering from Business Owners and Subject Matter Experts;
• Perform research and analysis on requested capabilities and creates associated User Stories;
• Continuously provide input on process improvement and development standards, procedures, and management routines to ensure proposed and implemented solutions meet customer and operational demands;
• Collaborate with business and technology staff to proactively evolve corporate platforms’ capabilities;
• Assist business and project teams with creation of the value proposition (ROI) for proposed projects;
• Maintain working relationships with software application vendors;
• Provide support and participates in functional and user acceptance testing;
• Facilitate effective change management programs within the organization including creating and administering communication plans to promote end-user adoption;
• Act as a user advocate to ensure overall usability and adoption of the IT systems.

Design and implement IT architectures

• Develop scalable, resilient, and secure IT frameworks that align with business objectives.
• Identify business needs, compliance requirements, and security threats to ensure robust architecture design.
• Implement strong encryption, data masking, and secure storage mechanisms to protect sensitive information.
• Embed security into the software development lifecycle (SDLC) through secure coding practices and automation.
• Develop architectures that meet business growth needs without compromising security.
• Identify, assess, and address vulnerabilities in IT systems to enhance security posture.
• Remain up to date on applicable technology and business trends related to the functional area of ownership;
• Install and configure off-the-shelf products independently and develop proof of concepts for end user demos;

Define and implement IT Standards and Quality Assurance processes:

• Develop, implement and monitor information system standards and guidelines;
• Research and analyze new technologies for the arising business needs;
• Participate in elaboration of internal procedures, mechanisms and controls to ensure stability, improved quality, security and performance of corporate systems;
• Coordinate efforts to develop and maintain the library of system documentation and internal user manuals, training materials, and guidelines and making recommendations on improvements;
• Maintain and update the Helpdesk knowledge base to support internal and external users;
• Liaise with users on information technology and systems issues by representing the IST Section in committees, task forces and steering groups and by regularly meeting with peers;
• Provide guidance to, and may supervise, new/junior staff, and consultants (including performance review, coaching and guidance)
• Follow corporate change management and release management standards for applications requests and deployment to production environments.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Supervisory/Managerial Responsibilities: The incumbent leads a team of 10-15 affiliate personnel through an outsourced model with LTA vendors for application design, development, and maintenance tasks. The team consists of various levels of personnel, including senior developers, junior developers, and support personnel.

Competencies:

Core Values:

• Integrity;
• Professionalism;
• Respect for Diversity.

Core Competencies:

• Awareness and Sensitivity Regarding Gender Issues;
• Accountability;
• Creative Problem Solving;
• Effective Communication;
• Inclusive Collaboration;
• Stakeholder Engagement;
• Leading by Example.

Please visit this link for more information on UN Women’s Values and Competencies Framework:

Functional Competencies:

• Ability to work independently and manage multiple projects and deadlines simultaneously with a sense of urgency;
• Ability to manage small to medium technical projects involving internal and external (outsourced) teams;
• Demonstrated proficiency to have analytical ability and thorough understanding of software development life cycle processes;
• Knowledge of information technology platforms for business intelligence and web applications;
• Actively seeks to apply current expertise and new ideas on how to optimize use of technology to streamline workloads;
• Able to identify and analyze clients’ needs and develop appropriate technology solutions to meet business requirements; desire to organize and improve processes.
• Strong understanding of data architecture, APIs, microservices, DevOps, and cybersecurity best practices especially in Microsoft Cloud/ Azure environments.
• Ability to facilitate stakeholder discussions, risk assessments, and change management initiatives.

Recruitment Qualifications:

Education and Certification:

• Master’s degree or equivalent in information technology, computer science, business administration or a related field is required.
• A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Experience:

• At least 5 years of progressively responsible work experience in, a mix of solution design, and business requirements analysis.
• Experience working across business and IT teams to define business requirements, drive digital transformation, and implement scalable solutions.
• Experience supporting Enterprise level systems, writing documentation within the software development lifecycle and technical environment and Business Intelligence platforms, reporting tools, database, and third-party solutions is required.
• Experience leading and coaching staff in international settings is required.
• Experience in the usage of computers and office software packages (MS Word, Excel, etc.) and spreadsheet and database packages, experience in handling of web-based management systems is required.
• Experience with Cloud Computing is desirable.
• Experience in CRM platform such as Salesforce, Microsoft Dynamics is desirable.
• Experience with use of a modern web-based ERP System, preferably Oracle Cloud, and its integration with external systems is highly desirable.

Languages:

• Fluency in English is required.
• Knowledge of another official UN language is desirable (French, Arabic, Chinese, Russian or Spanish).

Statements :

In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women’s empowerment.

Diversity and inclusion:

At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity and organizational need.

If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application.

UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to UN Women’s policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks. (Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.)

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