ICT Specialist (Salesforce Lead Developer) – P3  

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job ? it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, a digital future

The overarching strategic goal of UNICEF’s Information and Communication Technology Division (ICTD) is to transform and build partnerships with our stakeholders to successfully implement UNICEF programmes globally through innovative technology-enabled solutions.   

UNICEF is going through an exciting digital transformation that will influence the work across the organization. We are looking for dynamic, innovative professionals to drive the transformation and play a key role in shaping the way forward.  

The ICT Specialist (Salesforce Lead Developer) is part of the Digital Tools and Platforms Customer Relationship Management team, in the Solutions Center and Support (SCS) Section in UNICEF’s ICTD Digital Core in Valencia, Spain.   

The Digital Tools and Platforms team provides solutions and services globally in Customer Relationship Management (CRM), Web Technologies and Applications Engineering. Our CRM capabilities are central to UNICEF’s partnerships and resource mobilization strategy across the organizations.   

The CRM team provides solutions to enable digital supporter engagement, to innovate and support fundraising and to revolutionise fund raising operations in our offices globally.   

How can you make a difference? 

Under the direct supervision of the ICT Manager (CRM Solutions), the ICT Specialist (Salesforce Lead Developer) will be responsible for the delivery of CRM projects as well as the support and enhancement of CRM capabilities.   

The incumbent will perform hands-on design, development and implementation of products and features.  In addition, the incumbent will be required to lead a team of consultants. Following the ?build, run, own? strategy, the incumbent will be responsible for ensuring applications are adhering to the highest degree of technical standards and will be part of the team that continually evolve the standards to support fast-changing requirements. The incumbent will be part of the global CRM community and user groups and will be a key member of CRM architecture forum.   

The incumbent will provide expertise in Salesforce Sales, Service, Marketing and Experience cloud, Salesforce Non-Profit Success Pack (NPSP), advanced Apex programming, Lightning frameworks/components and Digital marketing techniques.  The incumbent will also be providing experience in DevSecOps, Salesforce integration methods and the automation of end-to-end processes. In the production support context, the incumbent will contribute to support best practices, root cause analysis methods, rapid response goals and automated release management capabilities.   

The incumbent should be a detail-oriented individual with the ability to rapidly learn and take advantage of new concepts and technologies.  At the same time, the incumbent needs to successfully collaborate with multiple internal and external service providers and stakeholders.  

The incumbent will gain a deep understanding of UNICEF’s technology stack and associated business processes and be a strong advocate for best practice, process standardization and simplification of technologies. This position requires strong technical expertise with strategic mindset, and the ability to align business goals with technical execution through effective collaboration with our delivery partner and stakeholders. The incumbent will play a crucial part in maintaining the highest standards of technical service delivery excellence.  

If you would like to know more about this position, please review the complete Job Description here: 2024 ICT Specialist Salesforce Lead Developer P3 VLC Spain.pdf

To qualify as an advocate for every child you will have?

Minimum requirements:

• Education: An advanced university degree (Master’s or higher) in Information Systems Management, Software Engineering, Computer Science, or related field is required.   
• A first University Degree (Bachelor’s Degree or equivalent) in a relevant field combined with 2 additional years of professional experience may be accepted in lieu of an advanced university degree.
• Work Experience: At least 5 years of relevant work experience in:
• Solid understanding of the Salesforce platform (Sales Cloud, Service Cloud, Marketing and Experience cloud) is required. 
• A minimum of 5 years of experience in building applications using one or more of the following is required:  Lightning components, APEX, Visualforce and UI related coding technologies, Salesforce.com Web Services APIs – Force.com SOAP and REST-based Web Service APIs, the Bulk API, and the Metadata API.  
• A minimum of 2 years of development experience is required, including solid experience in one or more of the following: HTML5, JavaScript, jQuery, ExtJS and CSS, SQL, JSON, AmpScript.  
• Experience of business process analysis and translating business needs into technical requirements and solutions is required.  
• Experience of architecting and developing complex and integrated technology solutions on the Salesforce platform is required.  
• At least 1 or more industry qualifications on the Salesforce platform is required, with the Salesforce Application/Technical Architect and/or Salesforce.com Platform Developer II as a mandatory qualification.  
• Language Requirements: English fluency

Desirables:

• Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset. 
• Experience in marketing cloud development (Cloud pages, AmpScript, Salesforce integration, etc.)   
• Hands-on experience of Salesforce Non-Profit Success Pack (NPSP) and/or managing large (>1500 user) Salesforce B2B platform
• Experience of Managing and Developing Salesforce app exchange package 
• Experience with digital marketing including AdTech and MarTech   
• Experience of working in large data volume environment and managing platform performance 
• Experience of managing managed services vendor and external vendor   
• Experience in deployments and migration tools (Salesforce DX, CI/CD, Force.com IDE, Eclipse, ANT)   
• Strong understanding and use of Versioning tools such as Bitbucket, SVN, GitHub or Azure Git and experience with Salesforce release management 
• Experience working with payment service provider (PSP) and tokenization service provider (TSP) 
• Ability to foster excellent work relationships and build alliances with key stakeholders 
• Knowledge of integration with Payment Service providers, PCI compliance and other payment security protocols

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are?

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others 

(8) Nurtures, leads and manages people. 

Familiarize yourself with our competency framework and its different levels.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious or ethnic background, and persons with disabilities, to apply to become a part of the organization. To create a more inclusive workplace, UNICEF offers paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. Click here to learn more about flexible work arrangements, well-being, and benefits.

According to the UN Convention on the Rights of Persons with Disabilities (UNCRPD), persons with disabilities include those who have long-term physical, mental, intellectual, or sensory impairments which, in interaction with various barriers, may hinder their full and effective participation in society on an equal basis with others. In its Disability Inclusion Policy and Strategy 2022-2030, UNICEF has committed to increase the number of employees with disabilities by 2030. At UNICEF, we provide reasonable accommodation for work-related support requirements of candidates and employees with disabilities. Also, UNICEF has launched a Global Accessibility Helpdesk to strengthen physical and digital accessibility. If you are an applicant with a disability who needs digital accessibility support in completing the online application, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility tendersglobal.net UNICEF.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable female candidates are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.

How cinfo Can Support You in the Application Process for This Position

• Application and Interview Preparation: Whether you’re preparing your application documents or getting ready for an interview, you can book a Job Application Support session to receive tailored guidance.
• For Swiss nationals invited to the first round of the selection process (e.g., written test, interview, assessment center): Notify us at [email protected], and we will inform our HR partners in the respective organization and the Swiss Government to help increase your visibility.