ICT Specialists

Under the direct supervision of the ICT Manager (CRM Solutions), the ICT Specialists (Salesforce Lead Developer) will be responsible for the delivery of CRM projects as well as the support and enhancement of CRM capabilities.

The incumbents will perform hands-on design, development and implementation of products and features. 

Following the “build, run, own” strategy, the incumbents will be responsible for ensuring applications are adhering to the highest degree of technical standards and will be part of the team that continually evolve the standards to support fast-changing requirements. The incumbents will be part of the global CRM community and user groups and will be a key member of CRM architecture forum.

The incumbents will provide expertise in Salesforce Non-Profit Success Pack (NPSP), advanced Apex programming, Lightning frameworks/components and Digital marketing techniques.  The incumbents will also be providing experience in DevSecOps, Salesforce integration methods and the automation of end-to-end processes. In the production support context, the incumbents will contribute to support best practices, root cause analysis methods, rapid response goals and automated release management capabilities.

 The incumbents should be a detail-oriented individuals with the ability to rapidly learn and take advantage of new concepts and technologies.  At the same time, the incumbents need to successfully collaborate with multiple internal and external service providers and stakeholders.

The incumbents will gain a deep understanding of UNICEF’s technology stack and associated business processes and be strong advocate for best practice, process standardization and simplification of technologies.

These roles will oversee the work of consultants.     

To qualify as an advocate for every child you will have…

Minimum requirements:

• Education: An advanced university degree (Master’s or higher) in Information Systems Management, Software Engineering, Computer Science, or related field is required.
• A first University Degree (Bachelor’s Degree or equivalent) in a relevant field combined with 2 additional years of professional experience may be accepted in lieu of an advanced university degree.
• Work Experience: At least 5 years of relevant work experience in building applications using one or more of the following is required:  Lightning components, APEX, Visualforce and UI related coding technologies, Salesforce.com Web Services APIs – Force.com SOAP and REST-based Web Service APIs, the Bulk API, and the Metadata API.
• A minimum of 2 years development experience, including solid experience in one or more of the following: HTML5, JavaScript, jQuery, ExtJS and CSS, SQL, JSON, AmpScript is required.
• Experience of business process analysis and translating business needs into technical requirements and solutions is required.
• Experience of architecting and developing complex and integrated technology solutions in Salesforce platform is required.
• At least 1 or more Industry qualifications in Salesforce platform is required, with the Salesfoce Application/Technical Architect and/or Salesforce.com Platform Developer II as a mandatory qualification.

Language Requirements:

• Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset.

Source:  https://jobs.unicef.org/cw/en-us/job/573738