Islamic Relief Worldwide is an independent humanitarian and development organisation, serving humanity for over 40 years. With an active presence in over 30 countries across the globe, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters.
IRW’s ICT team is recruiting for the position of ‘ICT Support Engineer’ to join its dynamic team on a full-time, permanent basis, based out of its offices in Birmingham, UK. The organisation is currently operating to a hybrid working model.
The ICT Support Engineer (SE) is responsible for providing all levels of support to all staff in UK and overseas offices, working with third party support teams where required. Duties include troubleshooting, supporting and managing issues with workstations, laptops, telephones and authorised software with a basic knowledge of networking and infrastructure.
The SE works with the ICT team to:
- resolve user queries and issues
- apply fixes or workarounds
- assist with the investigation of problems
- introduce new solutions
- maintain ICT systems, networks and assets.
The SE also works to support the ICT team members to support the services provided by Islamic Relief global datacentres, including those provided by Information Systems and Security.
The successful candidate must have or be:
- Experience in a desktop support role with an extensive understanding of the workings of user devices such as computers, laptops, peripherals and mobiles
- Experience of Microsoft Office365 support and administration
- Experience of Microsoft Active Directory, including Group Policy
- Network and server administration
- Knowledge of ICT security solutions and their application
- Experience of delivering small projects and service improvements
- Excellent communication skills
- High standard of written and spoken English
- Behaves in a positive manner encouraging staff to give honest feedback on ICT services.
For more information, please click on the Documents tab above to view the full Job Description.
If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.
For more information on the excellent company benefits we offer our employees, please visit:
https://www.islamic-relief.org/work-with-us/what-we-offer/
PLEASE NOTE: Interviews are expected to take place on 29/04/2024.
Pre-employment Checks:
Any employment with Islamic Relief will be subject to the following checks:
- screening clearance
- proof of eligibility to live and work within the UK
- receipt of satisfactory references
Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.
Our values and commitment to safeguarding
IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.
In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.
Islamic Relief is an equal opportunities employer