ICT Systems Integration Support – AMU

CTG overview:
CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.
CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.
Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.
Visit www.ctg.org to find out more

Overview of position:
The ICT Systems Integration Support for enterprise applications will be working under the direct supervision of the Accommodation Management Unit Supervisor in Republic of South Sudan.
The contracted personnel will be required to provide technical support & assist in troubleshooting of United Nations (UN) enterprise applications.
Additionally, s / he will also technically assist & support all other Field Office (FO) locations throughout the mission area whenever required.

Role objectives:
Lead the development of accommodations occupancy reports for UN house & tomping camps to enhance operational efficiency by enabling direct data extraction from the FSS.
Initiate & manage the automated distribution of accommodations occupancy reports across all FO.
Submit change requests to the FSS e-accommodation database to the FSS change management office (UNGSC) to improve system functionality mission wide.
Design & implement dynamic accommodations occupancy & utilization reports via Power BI, integrating live data feeds from the accommodations database to provide Camp Managers with real time data for decision making.
Manage the FSS e-accommodations database, ensuring system reliability through IT skills.
Serve as the primary focal point for delivering pivotal reports & statistical insights on accommodation dynamics to mission stakeholders.
Provide support to AMU personnel across all FO’ in resolving registration discrepancies within the accommodations database to enhance the accuracy of client billing.
Conduct FSS e-accommodation training sessions for incoming UN volunteers working in facilities management positions in the FO’s.
Leverage in depth knowledge of the FSS accommodations database to develop automated accommodation invoice generation for IUP personnel, improving charge collection efficiency & ensuring appropriate billing.
Finalize & provide continuous support for the implementation of a mission wide accommodations waiting list to enhance transparency & fairness in the allocation of accommodations.
Transform accommodation occupancy reports from FSS business objects (decommissioned on 1st March) to Power BI, utilizing expertise in Power BI reporting systems & the FSS portal.
Advance improvements to the FSS accommodations database, benefiting all AMU personnel in FO’s by coordinating with the UNGSC for database enhancements.
Ensure the update of the AMU intranet.
Develop & design an interactive online brochure for the tomping camp, utilizing advanced programming capabilities in web development technologies to ensure dynamic content management & effective data integration, enhancing visitor engagement & information accessibility.
Be on call or work outside normal working hours such as nights, weekends & UN official holidays.
Perform any other duties & tasks as assigned by supervisors.

Project reporting:
This role reports to the immediate superior.

Key competencies:
Excellent client orientation skills with attention to technical details.
Strong communication & organizational skills.
Detail oriented planning & high degree of accuracy & safety.
Works collaboratively with & supports colleagues / clients to achieve common goals.

Education & other requirements:

Standard:
Degree or diploma in computer science, information technology, computer engineering or other related field.
Must have at least 3 years of working experience relating to the required technical knowledge written above.
Computer literate with proficiency in Microsoft (MS) Office Suite, especially Share Point Online, Power Apps, Power Automate & MS SQL.
Must have a national driver’s license & able to drive a light motor vehicle with manual transmission.
Must be fluent in English, both written & oral.

Advanced:
Degree or diploma in computer science, information technology, computer engineering or other related field.
Must have at least 5 years of working experience relating to the required technical knowledge written above.
Knowledge on CRM (iNeed), Field Support Suite (FSS), ERP system (UMOJA) & UN other enterprise applications are desirable.
Computer literate with proficiency in MS Office Suite, especially Share Point Online, Power Apps, Power Automate & MS SQL & others.
Must have a national driver’s license & able to drive a light motor vehicle with manual transmission.
Must be fluent in English, both written & oral.

Expert:
Degree or diploma in computer science, information technology, computer engineering or other related field.
Must have at least 8 years of working experience relating to the required technical knowledge written above.
Knowledge on CRM (iNeed), Field Support Suite (FSS), ERP system (UMOJA) & other UN enterprise applications are required.
Computer literate with proficiency in MS Office Suite, especially Share Point Online, Power Apps, Power Automate & MS SQL & others.
Must have a national driver’s license & able to drive a light motor vehicle with manual transmission.
Must be fluent in English, both written & oral.

Team management:
This role has no team management responsibility.

Further information:
Qualified female candidates are encouraged to apply for this role.