ICT Technical Assistant Sudan

The purpose of the assistant position is to support daily technical users in the entire spectrum of ICT operations at the NRC Sudan – Kosti Country office, under the supervision of the ICT Coordinator, ensure the delivery of the services on information systems and telecommunications to all staff.

RESPONSIBILITIES

• Adhere to NRC policies, tools, handbooks and guidelines.
• Prepare and develop status reports as required by management.
• Ensure proper filing of documents.
• Provide help desk support to all users on IT issues.
• Maintain the existing Asset Registry to track all ICT & Non-ICT equipment’s.
• Preparation and release of ICT resources to authorized users as approved.
• Diagnosis and resolution of hardware, software or connectivity problems.
• Provide support to the office staff upon request in the use of systems and applications.
• Schedule regular computer-related service & maintenance.
• Setup internet connectivity for all staff as well as visitors.
• Performs other duties, as required or as requested by line manager.

QUALIFICATIONS

• Demonstrate proficiency in providing user support for all typical office ICT specially LAN/WAN/VSAT/Wireless technologies, Cisco Switches & Routers.
• Good communication and interpersonal skills.
• Ability to keep up to date with modern trends in technology and match this with internal specifics.
• Possess cultural awareness and sensitivity.
• Ability to analyze, troubleshoot, support and implement technical solutions at all levels.
• Ability to work independently and as part of a team.

Source: https://ekum.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2019/requisitions/job/15378