Import/Export Administrator

About our Organisation

Soil Association Certification Ltd exists to accelerate the just transition across
food, farming and land use, as a global leader in sustainability certification. We deliver
trusted solutions with nature, for people and planet through the certification of high
integrity holistic standards. These assurance schemes cover a wide range of sectors including
food, forestry, farming, landscape restoration carbon markets, beauty and
wellbeing, textiles and catering.

We are recognised and trusted by consumers and businesses around the world, operating in over
60 countries delivering FSC and PEFC certification, and you will also find the Soil Association
organic symbol on over 70% of organic products in the UK.

Soil Association Certification is a wholly owned subsidiary of the Soil Association, formed in
1946, which is the only UK charity which works across the spectrum of human health, the
environment and animal welfare. That’s because we cannot tackle these issues in isolation.

We campaign for change, we support farming innovation, we serve healthy food in communities, we
support and grow the organic market, and we protect forests. We couldn’t do any of this without
our supporters, partners, donors and dedicated staff. We make a difference in the world
where it’s needed the most.

About the Opportunity

As an Importing/Exporting Administrator, you will be responsible for a wide range of
administrative tasks in relation to the importing and exporting of organic products. You will
be responsible for issuing Certificates of Inspection (COI) needed to accompany organic
shipments in a timely and accurate manner and issuing of Textile Transaction certificates
needed as part of Global Organic Textile Standard accreditation. Tasks also include database
management, responding to customer inquiries via email and phone and reacting to clearance
issues with Port Health Authorities around the world. This role offers a great opportunity to
grow and develop your skills while learning about organic certification whilst contributing to
an organisation dedicated to making a positive impact on the environment.

About You

The ideal candidate will have strong organisational and multitasking abilities and be able to
work well under pressure. You will be able to prioritise, work under pressure, have the ability
to interpret and follow procedures and have a flexible approach to procedure change. You will
have excellent IT literacy and problem-solving skills and exhibit high attention to detail and
accuracy in your work. Excellent communication skills, both written and verbal are essential,
as you will be handling customer inquiries and communicating with Ports Health Authorities
globally. A passion for sustainability and a commitment to providing exceptional customer
service are crucial. If you are proactive, adaptable, and eager to contribute to an
organisation that makes a positive environmental impact, we encourage you to apply.

Our Benefits

We offer a range of financial and lifestyle benefits to all our employees, including:

• 27 days annual holiday increasing to 30 days with length of service plus bank holidays (pro
  rata for part time)
• Pension scheme with ethical investment options and employer contribution increasing with
  length of service
• Free membership of the Soil Association and discounts on organic produce
• Volunteer days to give back to the local community or support green initiatives
• Family friendly policies and flexible working
• Cycle to work scheme
• Sociable and engaging workplace of professionals that share a passion for healthy,
  sustainable lifestyle and produce

Hours

37.5 hours per week, Mon-Fri (occasional Saturday and Bank Holiday cover required)

Permanent

Location

Bristol with hybrid working (40% office based)