Inbound Collections Agent (Hyrbid)

Job title:

Inbound Collections Agent (Hyrbid)

Company

The Recruitment Co.

Job description

Job Title: Inbound Collections Agent (Hybrid)
Salary: 20’500 (OTE £28-35k+)
Hours: 37.5 hours a week between 8:30am and 7pm

Do you have contact centre experince in a highly targeted environment?

What is the role?

• Resolving low value outstanding parking charges from individuals
• Predominantly dealing with inbound calls with first call resolution
• Managing difficult conversations in a sensitive and professional manner
• Entering accurate records of customer interactions
• Following processes and guidelines to deliver great service
• Achieving personal and team targets in a contact center environment
• Delivering or developing your skills with multi-channel communication
• Day to day handling of multi channel communication

Is this you?

• Looking for that opportunity with an industry leading business to build a career
• A drive and self motivation
• Excellent telephone manner with the ability to positively resolve situations
• Keen to excel in a great work environment
• Confident in your ability to achieve realistic targets and benefit financially
• Strong work ethic and happy to work on your own initiative

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.

Expected salary

£20500 per year

Location

Denton, Greater Manchester

Job date

Sat, 20 Jan 2024 06:03:20 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (tendersglobal.net) you saw this job posting.