Informatics Assistant

1.Background and Justification

Purpose of the Position

TheInformatics Assistantprovides support in managing and administering productivity and collaboration tools in the Regional Office.

2.Job Description

Objectives of the Programme and the immediate Strategic Objectives

The Information and Technologies Management Unit (ITM) provides information and technologies management services to WHO programmes at regional level including 47 WHO country offices in the African region.
The Unit is also responsible for the formulation, implementation, and coordination of ICT strategies and policies in the region.

Organizational context (Describe the individual role of the incumbent within the team, the guidance and supervision received and training or briefing provided to others)

The Informatics Assistant provides technical and client services support for productivity and collaborative tools used by the organization.
The incumbent will work with minimal supervision, following established procedures and practices while handling routine matters independently, and referring problems or unusual situations to the supervisor.
The incumbent will be guided by WHO Staff Rules and Regulations, WHO e-Manual, Information notes, SOPs, and established administrative procedures.

Summary of Assigned Duties (Describe what the incumbent has to do to achieve main objectives)

The Informatics Assistant, will assume the following responsibilities:
• Maintain and customize design, navigation and content for the African Region SharePoint and Intranet.
• Provide end user support for productivity and collaborative tools.
• Provide technical expertise and support for AI-related projects, including troubleshooting and resolution of issues.
• Business analysis for technical clusters (departments), identifying their needs for productivity and collaborative tools, proposing and implementing solutions.
• Develop user guides on productivity and collaborative tools and provide training to end-users.
• Pilot and implement alternative tools for enriching collaboration and engagement activities.
• Design business intelligence dashboards.
• Provide analytics on use of productivity and collaborative tools.
• Any other duties requested by the supervisor.